Car-X Tire & Auto

"These guys are awesome! They got my car fixed quickly and dropped it off to my house when it was done. Great job Guys!! Keep up the good work"

"I visited the CarX on 107th and Cicero in Oak Lawn, IL and they were amazing. That new manager went way out of his way to accommodate everyone and the staff was outstanding. These are great employees and they deserve recognition for the work they do."

"Disappointed for 1st time customer. Only two stars since they changed the oil. Came in to get oil change with tires rotated. Got the oil changed and tires didn't get rotated. Seemed like employee didn't want to for some reason idk why? The guy in the office was cool though."

"BILL IS very rude, refused to put our car up to show us repairs and old parts.When he does do it after a long argument he drives our car recklessly into the shop hitting our tire.All this is recorded. He tells us not to come back there and says you can call management I don't care. Afew days ago we reported him cause he was yelling on the phone in a very intimidating manner. The district manager Mario called us back and it's evident he didn't reprimand Bill at all. MARIO AS A DISTRICT MANAGER WAS ALSO LACKING ANY TRAINING in customer service on crx policies.This all has been reported to MONRO. Our van was at the shop 3 times for the same diagnosis in a week in a half only to call me with a diagnosis days later in which that part was previously installed in 2021 which Mario refuses to look at our proof from carx and with invoices and our credit card payment. But he stated it was never replaced.Then he states He refuses to talk to me cause I want to talk about the proof of invoices We have sent him and he refuse to read the proof. Carx doesn't keep good records beware of carx they will deceive you and say they replaced a part and didn't. Even after We had our invoices proof they didn't take accountability for their deceit.Recordkeeping, customer service or compassion as to how many times returning forr the same diagnosis.I would not return to carx but they're responsible and We had no choice. Now we have to hold cax Bill responsible for his actions day of picking up our car and as we have stated in our opinion people beware of carx customer service and management they don't hold employees accountable. Assumptions made by management when they should read and investigate when a customer gives them the burden of proof and an expert mechanic states a part is the original but yet we got deceived by carx on pulaski too. On one invoice they only stated they installed 1 part but we also had other paper work that proved otherwise. GO anywhere but here if you want an honest diagnosis, respect, good communication and a duty of care to you as the customer and your car. Lastly no authorization was given to carx oaklawn to repair the van, we insisted on them to investigate the issue of the part that we previously pd. For that they state wasn't replaced. Once we got got the call "your car is ready to be picked up it's done" and gave us a lower price than the estimate sent by tex 2 days before issues are WE NEVER AUTHORIZED AND AGREED ON THE REPAIR. WE HAD NO CHOICE TO GET OUR VAN, BUT WE WILL DEMAND THIS BE INVESTIGATED .THEY TOTALLY ignored the request made by us to read and understand our concerns to be deceived by the same part pd. And not put on the van previously."