Mazda Service & Parts

"Parts and service charges me 25 dollars for shipping after I picked up the part in the store. Just order the cheapest option online and have it shipped to your house. Update: they made everything work and ensured I was satisfied with my customer service."

"I have concerns on a couple of issues with buying a car at Oakland Mazda. I was not happy with them adding an additional warranty into the sale price and took my options away to show me the true monthly payment without an additional $3000 tack onto the price, which over 60 months of payments is $1000s of dollars more in interest. I kept asking to see both, but was not given the worksheet without the additional warranty tack on., tsking my options away. I was not happy with the service from the finance person, nor the detailing of the car. I got the car home and the inside was filled with dust and showed not being cleaned. It took them over 3 hours and the car still wasn't clean. When I went to retrieve the car the plates were not even transferred over and when the sale person ask the worker why, he just had this look like I get to it when I get to it. He finally changed the plate but with an attitude and threw their plate frame down like he was upset he had to do his job."

"I have visited several dealerships in the last 3 months and I must say this one stood out from all of them. There dealership was impeccable from sales to service. I was never interested in Mazda products but their salesman Mahmoud brung it in for the win. We had a small discrepancy on one of the cars amenities but my salesman made it alright. I love my Mazda ❤️"

"I've been a loyal customer to this Mazda since 2016 and as of 2022 I have decided I've had the last straw and will no longer step foot in here. I've never felt valued or appreciated as a customer in these 6 years, but continued to go out of convenience, familiarity, and just hope that it would get better the next visit. I recently had service done on my Mazda and it was returned to me with another problem than it went in for. The service advisor there did very little to assist me in what I needed. He seemed more interested in trying to get me to pay over $120.00 for a "noise diagnosis" when we both knew what the problem was. This was just one of the many issues I've had here, but definitely my last."

"Michael was our salesman and he was very patient and nice! He kept up conversation and made me feel very comfortable purchasing my FIRST CAR. So I appreciate him taking the time to help me find the one!"