SpringHill Suites by Marriott Birmingham Colonnade/Grandview

"The hotel is in shameful disrepair and the staff is on a baffling power trip that makes it impossible to receive good service. The app says they have mobile key, but when you get to the back door you will find that they don't. I saw the manager from the back door and he looked at me and kept walking. I walked all the way around to the front in the cold and found that the front door was locked as well. The manager was nowhere to be seen and there was no one at the front desk. There is no bell to ring or any other way to get in. I banged on the door with my palm hoping someone would hear, which brought the manager to the front to give me a lengthy lecture about how I don't have to bang on the door before he would be kind enough to let me in. He continued to lecture me throughout the check-in process while I stayed quiet and regretted paying in advance. I apologized and explained that the mobile key didn't work so I couldn't get in either door after walking around in the cold, and that prompted him to continue his lecture explaining that they don't have all the fancy amenities I might be used to. I had only expected them to have a mobile key because the app advertised it repeatedly and took me through a mobile check-in process, but I didn't bother mentioning that detail as the manager was clearly uninterested. The elevator only works if you hold the buttons down to operate it, which was a new one for me. The air conditioner is deafening, the fridge is tiny, The plastic wrappers around the cups in my room were all opened. Despite being cheaper than the other Marriott locations next door, it's parking lot was empty, and the reasons were obvious even though I noticed them a little too late. With a whole new staff and some basic maintenance it would be a reasonably decent hotel. Until then, look elsewhere. It is generally best to stay away from Marriott in general."

"Our stay was excellent all around! The rooms are beautiful, big, and comfortable! Not too close to the highway, very quiet and relaxing. Carlos at the front desk was SO helpful and friendly. He needs a raise. I will definitely be staying here again"

"Recently updated hotel. Stayed 4 nights, dirty floors lobby and halls. Some employees are helpful some seemed to hate their jobs. Shower was awful and tub was stopped up. Comforter on beds were dirty and needed washing. Getting new clean towels were a challenge. Had a hard time keeping up with laundry. I would not recommend. Stay in Marriott hotels often. Not the greatest"

"We stayed here recently for a family reunion. Loved the staff, especially Tina and Keisha. I really want to give special recognition to the houseman, Deonte. What a hard worker and nice guy. Deonte seemed genuinely interested that we were enjoying our stay and he was focused on doing a great job. Hang on to this guy! I hope that he is rewarded and recognized for being a Marriott valuable employee."

"Overall, excellent experience here. The location is pretty good and you can walk to some restaurants, albeit there isn’t exactly sidewalk access. They really helped me out after I realized I had left some shoes in my room. This was 4 days after checking out. I called and they said they had them. I just pre-paid for a shipping label and they got them to UPS the next day. That was a huge blessing to not have to go out and get another pair of tennis shoes. The treadmills in the workout room are a little old but the room itself is great. Rooms are updated and clean. It was quiet while I was staying there. I would stay here again for sure."