Residence Inn by Marriott Mobile

"MARRIOT SHOULD BE ASHAMED ! This place is horrible you can’t get linen, tissue or service for a 4 day stay according to front desk this is protocol they only change trash. Don’t use your points or cash for this location, Motel 6 has better service than this! The low income day shift front desk workers are the rudest got damn country!"

"I’ve been receiving horrible guest services there was no toilet tissue in my room neither paper towels was force to go purchase it. I contacted the front desk and still couldn’t get this problem resolved. The housekeeper is very rude and unprofessional I will never stay at this location again!!! Just because it’s a small country city doesn’t mean the hotel and the services provided have to be plus Marriott should be ashamed to let this Residence Inn be associated with their name and brand!!! If you’re forced to stay at this horrible location it’s best that you come prepared with your own amenities and essentials because they won’t provide it even though you’re paying for it!! The phones do not work! But even if they did the front desk never answers because they’re never at the desk. One person overnight I witness standing in the parking lot smoking weed while guest walking in and around the front lobby searching for the front employee. All while the employee is in the parking lot smoking weed with their friend looking at the guest in the lobby area just standing there for about an 90 minutes!!!!"

"My husband stays here while working in Mobile and I spent a week with him recently. All the staff are extremely kind, helpful and friendly. The AGM James is extremely good at his job and goes well out of his way to give guests a great experience. Housekeeping is fast and efficient, the front desk attendants are helpful and enthusiastic, and the morning and evening meal staff are just a ray of sunshine and always so pleasant and sweet to guests. It's a very nice and well run hotel, but the staff make the whole experience that much better. We will now only stay here when visiting the Mobile area."

"The best stay for family travel I have ever stayed for a very very reasonable price suite . 2 rooms, living room, kitchen with oven , dishes . Body wash , shampoo, . Indoor swimming pool, gym, and out door basketball court and court yard to chill at outside with a bbq grill. Breakfast served from 7am to 11 am . Absolutely great"

"This hotel is not remotely up to Marriott standards. I’m a Bonvoy Platinum (50+ nights a year) so I see plenty. This is a Motel 6 with Marriott slapped on the sign. Our room was requested for an early check in and approved. Check in at 1, room isn’t ready, needs 20 minutes. 20 minutes later, they need 20 more minutes. Go up at 1:40 so we can change for a formal event with our luggage, the two cleaning ladies are still in the room talking instead of cleaning. We go downstairs since we have to change in the public restrooms. As we’re walking out with luggage to go to event, NOW our room is ready. Also, room had no hot water 2 of 4 days, room had nowhere to charge electronics in bedroom (lights use the only bedside plug), the sofa bed was broke, and there were bugs in the kitchen garbage. Just stay far far away!"