SpringHill Suites by Marriott Birmingham Downtown at UAB

"What a great place full of friendly staff- willing to help, answer questions, and make our stay more enjoyable in anyway possible. My husband and I only spent one night- But we had a great night!!! The bed was so comfortable, and the room was clean and set up perfectly for our needs. I knew I was in good hands when I called to verify our reservation and spoke with Nico. She’s funny, charming, and very well versed regarding all things Springhill Suites. The Assistant Manager, Kawanna, was another huge help- with a friendly, contagious smile. The staff is great. There’s also an indoor pool, fitness room, and amazing breakfast every morning. I’d stay here again anytime!"

"The hotel needs a good bit of updating. While the staff was friendly, the security at this location missed the mark. Almost all of the cars in the parking garage (that you pay $17 a night to park in) were broke into and vandalized last night. (1/5/24) zero compensation or assistance was offered from the hotel other than to file a police report."

"My experience at this Marriott hotel was disappointing. Upon arrival, the front desk attendant seemed distracted by her phone, providing minimal details. While friendly, her service fell short of the usual Marriott standards. The pool area was unsatisfactory, with wet socks, a lack of towels, and even blood on the deck, which was off-putting. Though attempts were made at cleaning common areas, I noticed streaks and incomplete efforts throughout. While I don't expect a top-tier complimentary breakfast, the quality here was also below par. Overall, I'm disappointed and unlikely to stay here again if I return to the area."

"The room itself was about as expected except the bathroom: the shampoo/body wash dispenser had broken off and no one cared to fix it, the shower wouldn’t drain, and the toilet made a loud knocking noise throughout the night. The parking garage connected to the hotel had someone vomit in the walkway and it wasn’t cleaned for hours after even though I informed the front desk. Finally, there are no safes. Our luggage was rifled through and things were removed. The management was informed and said they were coming in, but after an hour of waiting they never showed up. Currently we are still waiting to make a police report…."

"Expected more, received less. Honestly, I had high hopes for this property. As with most Marriott hotels, you expect a certain level of quality. However this hotel was a big let down. Positives: -great location -easy to get in/out of parking garage. Costs $15 a day through the hotel. Negatives: - Beds are awful. The bed my wife and I slept on was broke. There were clear indentions in the middle of the bed where people have slept on it too much and the mattress needs to be retired. Our backs hurt in the morning and we didn't sleep good at all. Seriously, I have slept better on a blow up mattress than I did on this mattress. No word can describe how horrible this mattress was. - AC in our first room was broken and it was 75 in the room. However, management did not hesitate to place us in a new room. - Continental breakfast was 2/10. Can't expect much, but no waffle batter, apple juice tasted weird, etc. - No coffee. Every time I went downstairs, expecting hot coffee, there was none! Not in the morning. Not in the afternoon. Never. All they had was decaf! No good. - Shower was disgusting. I attempted to clean it before we ever stepped foot in there. - The room reeked of bleach. I ended up stepping in a wet spot in the room and it soaked my sock with bleach and ruined the sock. Had to try to place a towel over the area to soak up the bleach then leave it there so we didn't step in the bleach again. Again, I had high hopes for it being a Marriott property, however I was let down. Will not return unless management makes some serious upgrades."