Residence Inn by Marriott Decatur

"I was in the shower and the fire alarm went off so I ran downstairs in nothing but a towel!!!!! After several minutes of total humiliation the staff told us it was a false alarm and a scheduled event! I was NOT informed and apparently neither was the staff. I suffer from panic disorder, anxiety and ptsd. This is not cool Marriott. Your staff should have been in the know so they could tell guests! Probably will never stay here again but the rooms are nice and very clean and the staff is super friendly!"

"It's a pretty clean Residence Inn with lots of parking also. Laundry expensive $6.50 for one load of laundry states in laundry to go to front desk for laundry supplies get there and told to go to separate area to purchase"

"Water was only warm not hot but still able to get a comfortable shower. Staff was quick to get heater repaired and working by am. Otherwise, the most spacious extended studio we've ever stayed in."

"My first visit here was great. My second visit will be my last at this location. Let's start with housekeeping. I stopped at the front desk to ensure a refresh as it was the day for it. I had pulled back the coverlet on the bed before I left for work. When I returned in the afternoon, the coverlet was pulled up on the bed an the two upright pillows were now lying flat. The towels were still on the floor with no new replacements, and the recycling in the room was still full. The only item taken was the trash. Makes sense as the bag of peanuts on my nightstand were gone and so was one of my bananas. I know this since I took a picture in the room in the morning and my three bananas were in the picture. When I returned, only two remained. I went down to complain and housekeeping came to the room to actually do the refresh, and she admitted she had been in the room earlier. I don't appreciate staff eating my food. The day prior to my last day when I stopped by the front desk for the refresh at 8:45 a.m. I also asked for a 2 p.m. checkout on my final day (the next day). The front desk attendant was friendly and even updated my room cards so we wouldn't have an issue. My husband was in the room on our final day with the late checkout. At noon the tv went out. The phone rang but no one spoke on the other end. So he called the front desk. He informed them that the tv went out. The front desk staffer proceeded to give him attitude and argue with him about the late checkout that they gave me the day before. That's why he was still in the room with a door card that still worked. The staffer finally turned the tv back on. I stay at Marriott brand hotels frequently. But I will not stay at this hotel again when my items were taken and staff was rude to my family and uncoordinated in their work. There are too many other choices to stay in this area."

"As of 8/26/23, I updated this review from two stars to three. Courtney, the General Manager, saw my review and was able to find and ship my son's blanket which is very much appreciated. She also acknowledged the others points will be used as teaching moments for the staff. I hope they are able to work on the remaining issues. Thank you, Courtney! Original review: This Residence is struggling. I stayed here last year and it was a good experience. Since then the cleanliness and service have gone drastically downhill. First, upon check-in no information was given regarding wifi or breakfast times. Keys were handed over and that was the end of it. When asked for information, the individual replied "You can find it in your room." Second, a member of my party reserved a room with a rollaway bed as she had a one bedroom suite. The bed was not available upon check-in which meant her daughter literally didn't have a bed. She ended up sleeping with her parents (three to a bed). They also had to change rooms due to a malfunctioning air conditioner. My family and I had a two bedroom suite. The floor was absolutely disgusting with red wine or something visibly spilled upon arrival. I wiped it up and the towel was absolutely black. The shower was quite dirty with hair remaining. Finally, I folded my son's blanket on the couch. In the chaos of leaving, it was not put on the cart. I called within a few hours of leaving to report it lost with my room number and a description. I left my information and they said they would call back after speaking to housekeeping. I called again the next day and got the same line. No one has called to follow up. Did they just throw away a full sized bed blanket? The level of service definitely needs to be addressed at this location."