Electronic Express

"My wife and I clearly expressed to the salesman that we wanted a dishwasher with the pocket handle, she did not like the one with the handle that stuck out! The salesman told us that the one on the floor was last years model and the ones they had in the back were pocket handles! We ask him 3 different times, each time he insured us that was the case, we would be getting the pocket handle! They shipped us the one with the handle sticking out! My Wife is not happy! When we ask the manager he said that was the only one on sale, even though they can get it in the black which my wife would rather have and also in the same washer with the pocket handle! They will not swap it out! But they will swap it out with the same one because the one they brought out and installed is not working, it will not wash, throws a code E14 meaning it is not getting enough water! We got this one as quickly as possible because of the holidays and being without a washer, but now we are without a washer anyway until the new year! Edit: Talked with the Manager today, seems we had not talked to him but the assistant manager. He was very apologetic and wanted a chance to make it right! He offered a couple of options to make this right and my wife chose one and they are to come out and swap out this washer with another like she wanted for the same price! Nice to know someone still cares about customer service! I have bought from Electronic Express in Decatur AL. several times and they have always been very knowledgeable and very helpful, just this time we had a misunderstanding but they made it right! I can work with someone like this! I thank the manager for reaching out and making this right, that is the mark of a business and manager that will be very successful!"

"Best Experience Ever!! After having a sour experience at a different retailer, I called the Electronic Express today looking for a last minute Christmas gift. They were responsive and helpful over the phone. When I got to the store, another associate was there waiting to help me with my purchase and was informed about what I was looking for. When I went to check out, the manager came up to make sure I was well taken care of. Overall, it was an excellent experience and superb customer service. I’m now going to make them my first choice for my electronics needs! Thank you!!"

"Shaun is the reason I keep coming back to this place. He knows every product extensively. I have bought multiple tvs, outdoor refrigerators, a microwave, and the latest was a kitchen refrigerator. I had a couple of issues but Shaun took care of all of them in like 20 minutes. He is why electronics express is my go to."

"Fantastic staff! These guys were super nice and very helpful. It was my first time in to EE but I will make the drive from Huntsville many more times."

"We ordered brand new appliances for our new home back in mid march, we had delivery delays and it took over a week past when we were told we would get the appliances to get our appliances. we had to go pick up our washer and dryer even though we paid for delivery because they would not deliver until the fridge and freezer was there also. we spend nearly 5000 in appliances. when they delivered the fridge the drivers did not install the handles we had to install everything on the fridge they literally dropped it off and left. but worst of all we had been without a fridge for nearly 10 days and when they dropped of the fridge it was damaged and the doors were scratched and dented. While the delivery driver was here i called the Decatur location and the manager told me they would order new doors. i waited a month and called and they said let me look into it and i will call you back a week passed same thing happened still looking into it i called cooperate office and i was told they needed to call the store and would call me back. nothing. i called again to cooperate last week and was given a email address and told someone would respond to me within 24 hours. It has been three months since we bought the fridge. I have had all kinds of promises. with nothing to show for it. we bought 4 major appliances for our new home from this location. i would have been back quite a bit because i want to replace the stove microwave and ovens for our new home, but due to the lack of customer service and total disregard for giving people damaged products for the price of new appliances. i am completely frustrated. do not make they same mistakes we did. find someone else to buy appliances through this company does not offer any support and is full of lies just to put you off."