Jiffy Lube

"I have been going to this Jiffy Lube for several years with great service. I brought my 2016 Chevy Colorado in for service a couple weeks ago. Friendly service as usual and they informed me my coolant level was low. 2 days later I took my truck to my usual repair shop for brake service. They informed me of a massive leak in the coolant system, which ended up being a failed water pump, and of a mouse nest in the air cleaner (see attached picture). Isn’t Jiffy Line supposed to check the air cleaner, fill fluids, etc? Obviously the air cleaner was not checked, which makes me question what other services were not performed. And shouldn’t they have reported an obvious coolant leak to me? Very disappointed and I will not be returning with any of my vehicles."

"This location was a huge disappointment. They claimed the nut to remove the oil was damaged by the last store. So they would not attempt to remove. I had to drive all the way over to that store to see there was no damage to it at all. They indicated this is not the first time they had heard this claim from this store. I think they may have been too busy working on their personal vehicles in the other bays to do an oil change. Won't be back."

"Fastest, friendliest oil change ever. Jiffy Lube is always pretty fast but the guys at Rangeline in Carmel set a record I think. Also, the young man that took my truck in and asked about what services I wanted was very personable and professional. I think his name was Lance. When I asked him if he was the manager he chuckled and said he had been there less than a year. You need to retain him."

"Had a great experience when I took my car in for regular service and also to get help with a tricky headlight installation that I had half-completed. The guys there were more than happy to help out, and I heard the manager working in a very kind way with a customer with a wiper blade concern. Service was professional, timely and no-stress. I am very satisfied!"

"*****REVIEW UPDATE*****STILL 1 STAR*** I responded to their request, and sent an email to their customer support team on August 3rd. It is now August 22nd and no one has reached out to me. Clearly just a bad PR department trying to go through the motions of looking like they’re helping. Terrible job. Took my skid plate off, 6 bolts came out they put 3 back in. Now the skid plate is rattling and making noise (wonder why). Can’t fix it myself because they ground the bolt down so badly putting it back on that it is a round hole. Now I have to bring it to a dealership near me so they can fix this shoddy work. This is not hard. One star, never go here."