Firestone Complete Auto Care

"I bought my tires from a different Firestone location. Here at the Carmel location, about 4:30pm, 2/20/2024, I witnessed a “tech” run the lug nuts down on one of my wheels with their pneumatic impact gun, until it hit the torque yield. It sounded like it was on the highest setting. I can guarantee he did that with all 4 wheels. He went around and used the torque wrench as you should. But I saw he didn’t even turn the torque wrench AT ALL before it “clicked”. Indicating that it’s at the torque setting on my the wrench. That is WAY too tight. Which can lead to stretching the threads on the studs, and potentially snap the studs and have a wheel come off while driving. Do yourself a favor and beware. I won’t be coming to this location again. I was told by the guy working the counter. “The tech had a problem with getting the lug nuts off. Whoever did it last must have put them on way too tight.” Wow…. Great job Columbo…. That was this very location that rotated my tires last. A pneumatic impact gun should never be higher than the 2nd setting when running down lug nuts. If I had the means to rotate all 4 tires by my self I would. I don’t want them touching my car again. If you would just take the extra few seconds to perform neat, and excellent work. You would be valued, and in demand as a worker. The guy in there obviously is just here for a job. I’ll be using my torque wrench at home and adjusting them to the proper torque specification."

"Great experience! We were in town for the Colts game from Cleveland and caught a nail in a tire. On a Sunday morning they were able to patch the tire and get us on the road for our 6 hour drive. Thank you to a great experience at Firestone!!"

"I made the appointment a day in advance and here got my car inside when they said they would. I had a chance to go next door and get a cup of coffee and close out some emails and when I was done [less than an hour] my car was already parked outside.When I went to pay for it, they told me to pay attention to a couple of instrument panel indicators."

"Took my Ridgeline to Firestone for an oil change. Made an appointment online. They got me in 5 minutes ahead of time and I was done 40 minutes later. A dealership would have taken 2 hours."

"Keith was super helpful. I arrived just at closing with 2 screws in my tire. He was so polite and found the screws in my tire right away. Gave advice on what tire I needed and gave me great information to make a decision on what tire I needed urgently and gave advice on what tires needed to be next. Waiting room was clean. Will go there for all my tires!"