Jewel-Osco

"First time doing order pick up! The crew that brought me my groceries were polite and courteous! Quick and easy!"

"Just had a horrible experience with my pickup order that I placed through their app! I placed a $300 order 9 hours before I would be picking it up. I checked my email and the app multiple time throughout the day to make sure there were no issues and that they didn’t need me to approve any substitutions. The status was always “Shopping in progress.” At 6pm, the time my order was supposed to be ready, I checked my order again and I had received an email at 5:59pm saying they were unable to fulfill my order and that I would have to reschedule for a whole different day! What the heck? You had ALL DAY to fulfill my order or tell me otherwise and you wait until one minute before my order is supposed to be ready to notify me of an issue? That is so insane and unprofessional! And when I went in the app to see what options were available to reschedule the soonest was Monday night at 8pm. More than 48 hours after my original pickup time. I am pregnant and I have a toddler at home so I really do not have time to go to the grocery store and shop, especially in this weather. That’s why I placed a pickup order! At the very least you could have notified me sooner so I could have made other arrangements somewhere else. Now it’s 7pm and 9 degrees outside and I have to go to a different store to at least get the bare minimum of what I need to tide me over until I can get everything somewhere else. I will not be using Jewel-Osco again and I will be telling anyone I can about the horrible service I received. So disappointed."

"I grabbed a thing of coffee, because it was the last one on the shelf a bigger bag. Spent a little bit more money than normal, get home and it's not grounded up coffee. So I go to the store the next day saying hey I know you guys have a grinder I just bought this yesterday and I didn't know it wasnt grounded up. I just asked the customer service person is it cool if I go and grind up my coffee really quick, that I'm also buying stuff. The lady told me no because that's our rule, once you take something out of our store you can't come back with it and or you return it. You can't bring in random products just to grind your coffee up. So I asked her if I showed you my receipt will you still say no.she said no still can't. It's our rule, so horrible customer service, I went to another store a bought new coffee. So just wasted 15$ for nothing. Thanks for not helping your customers out!!!"

"Everything was fully stocked. Went in to fresh coconuts and left out with plenty of fresh goodies. The employees were very helpful and the restroom was clean. Thanks for being a "jewel" in the community!"