Papa Johns Pizza Hohman Avenue, Munster, IN 46321

"I placed an order on the app for delivery. No one called or texted or rang a door bell or even knocked to say the food was being delivered. I happen to look at my emails when I saw an email stating my order was delivered. This was more than 30 minutes later. I looked outside and my food was sitting on the ground wet from the rain and snow and cold. I called the location in Munster and asked to speak with the manager/supervisor and the guys stated he was the manager. I explained to him what happened. He was very rude and not apologetic at all. I told him my husband could bring the pizza back and just get fresh pizzas and he stated he refunded my order. I told him I wanted the food not a refund and he said very rudely “ I SAID I REFUNDED YOUR MONEY” and hung up the phone. I called back and no one answered the phones. Not sure what is going on with this establishment but this was very unprofessional and I won’t be ordering at papa John’s period anymore. Horrible customer service."

"I wanna start off by saying I go to this location alot and never have and issues but man the fellas working in the kitchen tonight need a raise!! Picked up around 6:00pm came home had to of been the most perfect Papa John's pizza ive ever had in my life!! We had got a original crust and a thin crust with breadsticks. Phenominal, just looked perfect,!! You guys are killing it!"

"Pizza is always good but I decided to try the boneless wings tonight and they were literally inedible. They were like.... Hard in the way that you get that muscley part of chicken texture & obviously you ran out of sauce or something because what????? I won't get them again. I'm trying to attach a pic but it won't let me but literally my wings are practically dry."

"If I could give no stars I would. The “manager” is an absolute disgrace to any person who has worked in the service industry. So we had game night, ordered 3 large pizzas and an order of wings. Driver gets to the house, pounds on the door like the police (which nothing wrong but like the door bell works?) hands us the pizzas and tries to dip quickly. So my friend asked to see the receipt for the order to make sure we were at fault. Driver was super nice and nothing was his fault. Wings didn’t come no worries wasn’t on the receipt our bad. We placed a new order because all my friend wanted was some wings. The “manager” called us back after placing the order, to yell at us for making their driver come back out. This “manager” COLD CALLED A CUSTOMER TO COMPLAIN TO US FOR PLACING A SECOND ORDER AND “WAISTING HIS AND HIS DRIVERS TIME” Wow. I’m speechless. I’ve never had an issue with papa johns. The one in Crown Point PHENOMENAL. This one. Just go anywhere else. Especially if you make a mistake on a large order. They will call and harass you."

"I was a loyal customer. They used to send me good delivery drivers who always showed up on time. Lately, they have sent me the same driver 4 times in a row. They send me the same delivery driver every time, and he's always late, and there's always an excuse. I called to request another driver for my next order because I still love the food, but management didn't think it was important to go the extra mile. This is the last time I'll ever order from these guys. The service has been horrible. Do better."