Wendy's

"First of all the drive thru window people are not polite. The fries were only half full and not fresh. Baconator patties were dry and the bacon was not even strips but just a bunch of tiny pieces of broken-up bacon. They did not put enough mayo or other sauces on the burger."

"Go to any other Wendy's location and save yourself the pain. Wendy's Store# 7815 10565 EAST US36 Avon, IN 46123 (Rockville Road location) This poor Wendy's location gets a bad rap for one managers behavior, and unfortunately she is the person leading the team which is very scary for a business model. I ordered the new pretzel Baconator combo and two six piece nuggets for my family on your "App" for "Dine In Service". When I arrived I waited a minute until a polite young man came up to tell me they were out of pretzel buns for the "Pretzel Baconator Burger" combo which cost more than a regular Baconator with standard bun. I asked to change sandwiches because the pretzel bun was missing and would not be what was ordered. After asking the employee; he asked the manager about the request to change sandwiches due to the missing bun that was ordered. Then the lady manager came to speak to me. Within two seconds into the conversation she came at me verbally from behind the counter like I did something wrong for this request when you are missing the correct ingredients for what was ordered. The manager was very unpleasant and said I would have to take it up with doordash app but this was placed on their Wendys app as a Dine In Service. I informed her this was ordered on the Wendy’s App and that doorhash would have anything to do with this. Unacceptable behavior from a manager when all you had to do was substitute one sandwich for another. The best part is I had to wait for 25 to 30 minutes after speaking with said manager at the front counter. They proceeded to forget about me and make anywhere from ten to twenty drive through orders in front of mine. Then I was asked what I had ordered and went over it with the a young man. If you are going to eat here you will want to go through the drive through since your car would be blocking the window and they would have to serve you in order to get your food. I wish that someone would take a look at the video from this night as they would see a very patient customer standing at the counter for thirty minutes before being served. I was also given the incorrect order after waiting, but a young man helped correct this quickly. When I got to the table to give the food to my wife and five year old that were waiting the entire time were served Cold French Fries which are "Not Hot and Crispy" as advertised , but the rest of the food was okay minus the missing pretzel bun. After the long wait I not dare ask the front counter for fresh fries as the managers attitude was already very sour. I was never given a copy of the receipt so that I could not give a survey. The wait time was 100% intentional on as the manager spoke with the other workers who were so polite. Other associates were pleasant and reasonable. And I received the wrong bag of food at first. The young gentleman helped correct that. Best regards, Disgruntled Customer"

"Extremely rude manager on duty on 12-22-23 at 7pm. She has no business in customer service. I couldn't get her name because she refused to return to the counter even though I asked politely a half a dozen times. No one would answer the phone when I called either. I hope whoever this woman is will be spoken to by her supervisor and go thru customer service and manager training again or find a job she can actually do."

"The ordered a salad and for some reason the salads at Wendys are starting to be like the ice cream machine at McDonald disappointing that you can't order one. They are always out of salads to the point where it shouldn't be apart of the menu any more. The food I did end up getting was good. The lady in drive-thru was not very polite she never spoke at all the least she could have done was said have a nice night but she just handed off the food and closed her window. RUDE maybe because it was almost midnight and she was ready to go but customer service is everything."

"When you go to Wendy's you pretty much know what to expect as far as the quality of food and the atmosphere go. Having said that, the food and the atmosphere were just as good as they have ever been. However, what I REALLY want everyone to know is that the service was exceptional at this particular location and time of day. I'm not exactly sure what time it even was but I do know it was relatively late. So much so that I wasn't even sure the dining room was still open. However, upon entering the dining room the young lady who was the cashier greeted me with a smile and was very friendly and engaging. I placed my order and after I had placed my order she proceeded to go out of her way to let me know that it would be just a few extra minutes because they were making me a fresh batch of french fries rather than giving me the last serving from the previous batch which had been sitting in the warmer area for "a little while and I would rather you have some fresh fries" as she put it. I've been to this location before but it's been quite some time as I do not live on the west side of town. But honestly, I would almost rather drive all the way over to the west side of town from the far north side of town where I live (which is a 30-minute drive on a good day) just to visit this location as opposed to the location that is literally right across the street from my house because you never know if that location is even going to be open since they can't seem to find enough permanent staff to keep that location open."