CVS

"My medication was impacted by a shortage. I was without my medication for about a month. I called to check on the status of my prescription and was told that they had the brand name in stock and could fill my prescription that day. I was extremely frustrated because they should have filled my medication as soon as it was back in stock (I didn’t care if it was generic or brand name). I went without my medication for no reason and only got my prescription filled because I decided to call and check on the status. It should have been filled without me having to take this action."

"Staff is extremely rude especially Dave that works at the front register the pharmacy says my script takes 2 days it was sent to them on Friday it’s now Tuesday night still no script. The pharmacy won’t answer there phones I have called 3 different times today all 3 times I waited over 20 min on hold and was than disconnected my dr office also tried calling them to change my script but gave up and told me to pick a different pharmacy became the people here do not care about there customers"

"Been waiting 2.5 weeks for my daughters script. They tell me they order it every day. That they order what is out of stock every day. I call yesterday for my sons script which they tell me I have to pay for even though he is on Medicaid and it’s free. An antibiotic. I said give me the script back I’ll go to Meijer as they fill them free regardless. I then asked about my daughters script. She tells me it didn’t get ordered. I ask what the law is on that and then magically I can get my sons antibiotic for his infection for free while they “work” on my daughters script. Funny how that works. I’ll be filing a complaint and calling corporate for this incompetence that my daughter shouldn’t have to wait for them not ordering her medicine at all."

"This is the best CVS location. The team at Pharmacy is great. They go above and beyond to help customers. My family is very happy and fully satisfied with their service."

"David, the CVS cashier, that was working the evening of 10/23 was extremely rude and unhelpful to a gentleman of color who forgot his CVS card and simply wanted to rescan his items. David told the gentlemen in an unfriendly manner that he’d have to refund the items and rescan them. The gentlemen seemed compliant and then David retorted,”Would you give me the items already?” The gentlemen picked up on David’s rude tone and picked his receipt up and told David “thank you, I will call to speak to a manager.” And left. Is this the way CVS employees are trained to treat customers of color? I will not be shopping there again."