The Home Depot

"Kong the lighting department manager made my day! He went above and beyond to help us get the lights we wanted and was kind and generous and very professional with his time. We will definitely be going back there to get more items for our new house in the future."

"There needs to be a negative stars option. Ordered online at 5am, got text that it was ready at 8am. Went to store at 7pm to pick it up. Waited 10 minutes at the pick-up counter just to be acknowledged. Spent the next 45 minutes listening to the employees try to figure out where "Bin number 1309" was. Someone FINALLY found the order and one out of three items was completely wrong. We are talking about a countertop here, not a light bulb or screw. Lady argued with me that it was right. I had to pull it up on my phone and show her what was wrong. She finally agreed it was wrong then asked me, "Well, what do you want me to do about it?" Seriously??? I cancelled that part of the order, took the other two items with me and THAT IS THE VERY last time Home Depot will ever get my business. I own several rental homes and I rehab old ones and flip. Totally disgusted with the lack of customer service."

"They like to close early and not put it anywhere but on the door. So you might want to call before you drive all the way to the store. Didn’t know franchises and corporations could do that. I work for a franchise and we don’t get to put a sign on the door . Highly aggravated and p’d tf off"

"I went in to buy one small item. When I went to check out there was only one register being tended by a person. That one had a long line. So I reluctantly went to the self checkouts. There were 6, but only one would take cash. Why only one? What's wrong with paying cash? Anyway I went to that one and scanned my item. The total came to $4.81. I already had a pocket full of change so I did not want 6 more coins which is the minimum you need to get to 19 cents. So I deposited and nickel and a penny into the machine And followed that up with a $5 bill hoping to get back one quarter instead. I guess that confused the machine because it took a long time to process my payment. Time enough that an actual cashier person could have completed my sale at least 3 or 4 times over. Finally the thing finished and the words on the screen showed that I was due 19 cents in change. Since I had deposited a total of $5.06 my change should have been 25 cents. But to add insult to injury the machine didn't give me any change. Then the employee that was attending the check outs told me that I would have to wait a minute and that someone would bring me my 19 cents. I did not want 6 more coins in my pocket plus that would still be 6 cents less than the one quarter that I was owed. So I left. Seriously whomever had this idea of trying to get all your customers using self check outs and paying by card should be fired."

"if I could give zero stars, I would do that. I had two people to call for help and no one showed up. I waited over 25 minutes for someone to come and assist me. When I called the manager, she could care less about it. neither one of the two employees who called for help tried to answer any of my questions, or reassure me that someone was coming."