Express

"My daughter loves shopping here!"

"I was in this store last week searching for something very nice for both my spouse and I to wear to upcoming event. The staff was so nasty. No one spoke to me at all the entire time or offered any assistance. I left without buying anything. If this store is dying and not making any money it’s because the staff is always so nasty to everyone, just look at the previous reviews."

"I will have to say my experience today was great!!! I literally went into the mall for one thing and ended up in Express. I didn’t know the hours changed and the store was set to close at 7. I saw a shirt I wanted and my sizes were no longer available on the rack but my size was on the mannequin that was displayed in the window. Karoline and LaKeon went out their way to help me. From the time I entered the store to the time I left the store. They were kind, helpful, and fun. Thanks guys! You were greatest. I live for great customer service."

"Had the absolute WORST experience with your store. I found 2 items online I wanted to pick up in the store so I called customer service and was told to call the store and have them hold it at the register. I called last night and spoke with DEVON or DEVAUGHN who was so extremely sassy and attitudinal. I could not understand why he being this way with me when all I was trying to do was make a purchase. He said 7 times that you all may not have what I am looking for before going and discovering that you did in fact had them. I asked him to hold them and he said ok and hung up in my face. He did not ask for my name. I called back and spoke with ELIZABETH who confirmed nothing ws plcd up front for me I tried to tell her what I wanted and she said that you guys only sell 1 type of tank. I said that isn't true because I was on the site. I told her exactly what I wanted to be held for pick up and explained that i have mobility issues and that is the reason why I'd like the items held for purchase. She took my name and phone number and said she would call me back. She never did so I called this morning to make sure the items were being held up front and got Devaughn again who remembered me from last night and said "they stilll here" and hung up. I drove all the way to the mall and got to the store and my items were never placed on hold. I waited 12 minutes just standing there for Elizabeth to bring the items to the register. Someone else had to go back and get them because she never brought them. I said nothing the entire time, just waited. While I was being rung up the cashier stopped doing what he was doing and started fumbling with some returns. I had to remind him to finish up with me first. Needless to say I will never ever ever step foot inside of an Express again and I will make sure my girls don't either. This was by far the worst consumer experience I have ever had and I can not think of any reason why I was treated that way."

"This Express had a great sale. Store was clean but the sales associates did not speak to customers. No one asked if we need help. They were so busy stocking. They did not seem to friendly. I left without buying anything."