Brown's Body Shop

"This body shop is excellent. The employees are awesome. I did not expect they would return my car that early. I was so scared to drive the rental car I got from Enterprise Rent-A-Car, Tuscaloosa as the Enterprise agent scared me a lot if I do not take their additional protection plan and anything happen to their car, I would be charged a lot although I had full insurance coverage and no prior bad driving experience. I am 100% satisfied with this body shop for getting rid off the enterprise car and I would recommend it to everyone."

"My car was in the shop for a few months due to unforseen damages, and the whole time the Brown’s employees were very kind and good about keeping in touch. They did a great job fixing the damages and were super helpful!"

"On 10-9-23, my daughter and I brought my car that was hit-and-run to Brown's after making an appointment online. The mechanic, Daniel, was rude, condescending, and acted like my daughter was stupid for bringing the car in and said she was a waste of time looking for a mechanic since the insurance company had already provided an estimate. He did not seem to want our business, which is fine. I am an attorney and know many people who might have used Brown's if not for the fact Brown's apparently does not need any business. Maybe it’s because they’re so understaffed."

"I am torn with this review. Earlier this year I had my CR-V repaired at this facility. The work was done very good, the receptionist was nice and friendly and the adjuster that done the estimate was professional and friendly. I was very satisfied. I also paid out of pocket because it was damaged due to fault of my own. I have a Ridgeline that I needed an estimate on to see if I would pay out of pocket again, if it was over $3000, I would report it to the insurance. The receptionist was nice and friendly as I suspected she would be but it was a different adjuster doing the estimate this time. I told him what I needed but this guy wasn't as friendly as the other adjuster that sits in the office as soon as you walk in the door. He got my information, took pictures and said he would email me. He was very persistent about who my insurance company was. Now, I don't even know if I was going to report it. I needed to get the estimate to see if it was worth reporting. I told him qho my insurance company was and then he didn't seem like he wanted to really help me. Mind you, I don't have a rinky dink insurance company. I have State Farm. I have yet to receive the estimate. I am a little upset because they have done work for me before and I wanted to continue doing business with them. This go round, it seems like they don't want my business."

"Browns Body Shop is a quality and customer satisfaction oriented body shop. Matt and Zach are really professionals when it comes to your damaged vehicle and working with your insurance company."