Firestone Complete Auto Care

"Placed an online tire order for a specific set of tires that was according to the Firestone corporate inventory database as being available at my local Firestone store. The service was scheduled a week after the online purchase. The company had plenty of time to verify and make sure the ordered tires would be available and/or delivered, if needed, for the scheduled servicing. I was not informed of any need to change order due to unavailability of the specified tires requested on the order. The day of my scheduled appointment is when I was informed that those tires are NOT on hand nor available to tranferred to the Firestone location. I truely believe the online ordering is a bait and switch tactic to get customers expectation setup only to disappoint by wasting their time only to trap them into purchasing undesired models due to the lost time on an expectation that was not met due to the lack luster or out of real-time date inventory database management and tracking across locations."

"I recently had my car inspected at your service center, and the experience was very nice. The service advisor, Nick, was friendly and knowledgeable. The inspection was completed within an hour, and the entire team's efficiency was commendable. It's rare to find such a combination of speed and good service. I highly recommend your center for its professionalism and quick, reliable service."

"I set an appointment for 2:00 and they told me it should take anywhere from 45 minutes to an hour and a half. Came back an hour and a half later and they hadn’t even started on it yet. All said and done they finally started at 5:00 and had it out by 6:30. If there’s one thing i can tell u is please use a different shop. These people don’t care about u and your agenda."

"I will never take my car here for service ever again. I literally spent 20 minutes this morning going over every minor detail of what I needed done to my suv. I left my suv there for over 8 hours to get everything done that needed to be done. I got there this evening for them to only service 2 out of 8 things I needed done, I was told that they tried to call my phone twice but I don’t have a single missed call from them. After they told me what was done to my car, they proceeded to tell me what services I needed done to my suv which was the exact things I told them I needed done in the first place when I dropped my suv off this morning. I got charged $300 dollars for an oil change, new windshield wipers, and filters!!!! I will NEVER take my suv back there, not even for tires!!! This is by far the most unorganized and unreliable place I have ever been to!!!!"

"Christina was so helpful with my flat tire. I came in last minute and she helped me immediately with the plan of action, pricing, and timing as well. she was also having to help many other customers and seamlessly assisted all of us and made this process easy. Thank you so much, I will definitely be back for any future car issues!"