Schneider Autohaus

"Great mechanic! So nice to find someone close to have my Subaru serviced."

"If I could give a 0 star, I would. Listen guys and gals. This is the first time I’ve brought my self to write a review about a business. HEED MY WARNING. DO NOT TAKE YOUR VEHICLE HERE LOOKING FOR A TIMELY REPAIR. If you have a vehicle that is currently here, I advise you pick your vehicle up ASAP. If you heard a rumor about this place. It is more than likely true. I brought them my 2011 Audi S5 to have a transmission issue looked at and hopefully fixed. I BROUGHT IT TO THEM ON OCTOBER 9th!! The guy (I think his name was Steven) told me they’re booked up and short handed, understandable. And that it would be 3 weeks before they can take a look at it. No problem. I waited a whole month before calling and checking up on my car to see if they have diagnosed it. (They have not) I’m a pretty patient guy so I said no problem I was talking to the owner then who seemed like a good dude the first time I talked to him, he said it would be about 2 more weeks due to the short staff situation, fine. 2 weeks go by and I call and see if they’ve gotten closer to my slot in line and they have not. I was told it would be next week, that there were 4 cars ahead of me and they should get mine diagnosed by the end of next week. Frustratedly I said okay and waited. Called the next week because it has been over a month with no answer to what the problem is. And was met with attitude on the phone. Chalked it up as a bad day and let them do their thing. GUYS, this went on week after week until today, December 27th. OVER 3 WHOLE MONTHS of my car being there without being touched or moved from its spot, I gave up and went to pick up my car to take somewhere else (Precision Auto Tune in Decatur) They claim that it was next in line for a lift but I just can’t bring myself to believe it due to the runaround I was given for that long. The owner or manager should have called me 4 weeks in and told me it would be a while before they could get to it. And if I wanted to come get it and take it somewhere else that I should. Not lie to me and tell me when to expect something and not deliver. I won’t be back to this business and neither will none of the people I know or work with. TL;DR Don’t do business with this shop unless you have other vehicles and don’t care. They will keep your car in the lot jail to rot away and not get diagnosed for a LONG time and the repairs would take even longer. And if you’re waiting on a car to be finished. Don’t hold your breath and just go get it and take it elsewhere."

"They took awhile for my car to be fixed. After I received my car back it still wasn’t fixed. Took it back for them to repair the problem and it took another 3 weeks. The nice part they found another problem and said it wasn’t covered under the warranty because it was a different problem … after complaining about having to dish out more money the owner agreed to fix it without charging me."

"My daughter's Volkswagen Passat was very thoroughly inspected, and the techs listened to me intently and answered any question I had - no matter how dumb it was. They sent very clear and concise repair options for me to choose from, with coinciding prices, and completed the job in a reasonable amount of time considering how difficult it was to receive car parts in a timely manner. They checked on how the vehicle was doing after a period of time and still keep in touch with us by mail/email/text - often sending discounts on future repairs. I definitely recommend these guys! :)"