Greenway Honda of Florence Service & Parts

"I thought the service was above par. I was there for some issues with my Passport, and I was impressed with, specifically, the customer service. I was updated on the progress several times, and I was given a clear timeline and description of the what was happening with my car."

"Always a great experience with the maintenance department at Greenway Honda of Florence. Knowledgeable folks that are always eager to please the customer. It is just an easy experience with them and I will continue to come back."

"On Feb 4th I ordered a part for a 2011 Honda Odyssey from the Greenway Honda of Florence location, I ordered through the website, and I am pretty sure I selected the correct part, but it is not what I received on Feb 9th (Friday). I thought I purchased the whole axel assembly for $209, which is comparable to other part place's pricing that I researched, but I was just sent the outer joint. I knew my order was incorrect right away by the box size that was delivered. I contacted Greenway Honda on Feb 12th (Monday) for a return and was told by Amanda, yes to a return if the part was not opened, in the plastic seal wrap and the red Honda sticker was still on it. I stated yes to all (Never opened the original box shipped). I was told to make sure my order number was in the box, so that is when I opened it to put my printed order receipt in the box. I shipped it back to the Greenway Honda of Florence location at my own expense of $17 and was told I would be charged a 25% restocking fee. I asked Amanda if there was anything she could do on the 25% restocking fee because I felt the website showed one thing and I received something else. She never responded. So, rather than put up a fight about the website and ordering process, I agreed with it all. I received an email after they received the returned part and was told my return had been declined. That was it, no explanation. I had to reach out to Amanda again and asked why my return was declined and she responded that the sealed part plastic had been cut open. I asked for a photo and proof it was cut open and after a day she responded with No and the part had been shipped back. Mind you that I have contacted Jesse Gouvin at Honda and he responded to me asking me to call him to work out a solution. I have left 2 voicemails with no response, so much for working on a resolution. Very disappointed that a business can operate like this. Jesse Gouvin at Honda finally responded via email that no refund will be issued, and the part will be shipped back. I received the part today 2/21, so tell me how are we going to work on a solution, if you already shipped the part back. It just tells me that they had no intention of working with me at all. At the end of Jesse email, he stated he will not fall to online pressure of a google review and in bold typed "Thanks for your Business!" This guy is a bully taking advantage of hard-working people. Stay away from Greenway Honda of Florence!"

"Alan was an amazing Service Advisor. It’s great to be able to take your vehicle in for a service and know that you and your vehicle are going to be treated with care. I would highly recommend Greenway Honda for new/used vehicle or for service. Great job!!!!"

"I was super surprised & impressed with the service we were given by Kevin & his team here! They were fast, friendly, honest & actually affordable. Very much appreciated after our horrible experience with another place. We will be coming back in the future when/if needed"