The UPS Store

"I have used this store for years. Sad to say I will not again. I paid $50 for next day for a gift to arrive on time. Not only did it not arrive on time, we are now 3 days past guaranteed time and package still not delivered. Things happen. I get it. What I don't get, this store will not refund my money until "UPS actually delivers the package. Then they can start the refund process". What process? You failed, refund my money. The storefront sign says, "UPS" but the manager explained he can't refund my money until "UPS files a claim and gives them back the money". I didn't give my money to some phantom "UPS" entity...I gave it to you at 37637 5 Mile road location. So not only did my package not get delivered, I am stuck entering a tracking number over and over to monitor when this store corrects their error and then following up to get my money back. Dishonest and unfair business practice to say the least.**update** It has been two weeks and I have not received a refund. This store's snarky response implying I had no reason to worry was frustrating, to say the least. I am still waiting for my $50 refund and their telling me no need to watch and worry is insulting and, obviously now, untrue.**UPDATE**I did receive a check in the mail for most of the $50 I paid. It took approximately 3 weeks and didn't arrive until after I filed a report with my credit card company."

"My local UPS store in Livonia, MI at Five Mile and Newburgh is exceptional in handling all of my packaging and shipping needs, but especially in handling my Amazon returns. The staff are courteous, friendly, knowledgeable and caring. This UPS store stands out among all others that I have used all around the U.S.!"

"Had to return an Amazon product and they refused because they said it needed to be in one box (it was two boxes, sold and shipped as a set, thoroughly taped together). Even though the product was unopened and in its original packaging they still refused. We’ve ordered this exact product in the past and had to return it for other reasons and the other UPS stores have accepted it without issue. This store just wanted to make an extra couple of bucks by forcing us to buy a box. We aren’t gonna work with those types of people."

"Eric the owner is a phenomenal person! I came in with a huge dilemma with my kids homecoming posters and he made sure he got them done just in time! Top notch service! Glad i didn’t go anywhere else!"

"Everyone is the store was very pleasant. I was able to work closely with Reno and he went above and beyond to assist me. I was having trouble with printing some documents and he did not stop giving me solutions until we fixed the issues. I really appreciate service like this. Having a business myself it’s amazing having someone like this in customer service. Thank you Reno! Have. Great day!"