Hines Park Collision Center

"Hines Park Collision was super efficient in getting my car taken care of. Other local shops didn’t have availability to even just look at my car for 4-8 weeks and Hines Park got me in & repaired in 2.5! They were great with communication, and everything has run smoothly since I’ve gotten my car back. Michelle answered all of my many questions & was super friendly! I included before & after photos, too. Highly recommend!"

"Twice we received inaccurate estimates. Things were “forgotten by mistake” waste of time."

"Ehhh, idk. Initially I thought that this shop was very accommodating. Michelle allowed me to bring my car in earlier due to the shops being backed up until August. The good thing about the shop is, the collision team did an awesome job. Car doesn’t even look like someone hit me. BUT!!! Upon me picking up the vehicle, there were a few things that caught my eye… the button on the top of my gear shifter was now broken although it wasn’t before I took the car in… then my check engine light was on as well. When I called and spoke to Ryan who is apparently the manager, he didn’t want to take responsibility for breaking the shifter button although, the broken piece was found on THEIR property in the parking lot. It took me calling my insurance company for them to get the part ordered. Long story short, be careful. I in-fact will never bring my car here or even recommend it. The bad they did outweighed their service. This is unacceptable business."

"Michelle and Brian are great to work with. So good at communicating, pricing, and working with me on options that fit my budget and timeframe. Best place around."

"I had the rear fascia replaced and painted by the body shop on my 2015 Toyota Sienna from a parking lot ding. Work was performed after XMAS holiday 5 months ago. The new fascia was not painted properly. The paint is peeling off in sheets. Yes, they are repainting it but I am without my vehicle for three days. They did provide a rental vehicle at Enterprise car rental service but only for a compact vehicle. That was unsatisfactory for me and after I called Hines Park Collision from the waiting room at Enterprise they did, eventually, agree to a comparably sized vehicle. They get one star simply because an automotive collision shop paint finish should not peel off at all let alone in 5 months if the part was properly prepped and painted. I hope the 2nd attempt at painting lasts the life of the vehicle. 2023 update on rear fascia paint quality — The solution for fixing the peeling paint on the rear fascia required a new fascia and proper paint application. All is good and paint match is perfect after 4 years. They made it right. All is good. I revise the rating to 3 stars."