Rochester Place

"I have lived here 6 years, started off paying $780 for a 750sq apt. Not pay over 1250!!! You will constantly have problems with your hot water working and your heat. There has been a problem with my heat now for over a month they won't do nothing about it I've even tried contacting management, yeah it might be next to downtown but I do not recommend moving here it's nothing but trouble with these people. They are constantly throwing out maintenance request, they took the portal away where you could put a maintenance request in yourself and now you have to call them and they never put the request through. After 6 years of living here they have lost a resident I am moving out FINALLY, I have one of the most outdated apartments and they still kept raising and raising my rent. There was a flood downstairs and I had to clean it up with my own towels they did nothing for me, i dont even think they checked it out, I had to keep calling and calling. If you want to be warm during the autumn and winter months this is not the place for you. Worst company ever! They took the only hangout spot where you could grill in the summer and put a dog park in. The unexpected fees are ridiculous, $35 to pay my rent after they took the original portal away. I could go on and on with this place ..... They moved the laundry card machine into the fitness center and the you can't ever access into the fitness place always a problem with the key fob"

"They will have you sign the lease without a tour of the actual apartment. Our heat never worked. Never had a working dishwasher. Our work orders were marked “completed “ but I was home all day to makes sure. They NEVER SHOWED UP. ADDED extra fees without our knowledge when we left. We had 3 floods. Maintenance didn’t clean anything and left rotting food for me to clean up. Carpet was not replaced like promised. And when the carpet people came to steam, the oven was Not grounded, sparking and almost IGNITING. NEVER HAD HEAT. FOR THE WHOLE AUTUMN AND WINTER. We were told the heat came “from the walls. Don’t you understand ??” Uh…. What?! We had to (WITHOUT PROPER HEADS UP) pay the AVERAGE cost of the whole builds’ UTILITIES! What kind of utility payment program is that? We never agreed to it and never signed a paper. And all I was told about this was “contact at this email” They never responded."

"I’ve been waiting on a dishwasher for over a year. They claim to be waiting on a part for over a year. Not even a replacement dishwasher. They are doing all of this renovating new refrigerators, washer and dryer in the units, but I can’t get a simple dishwasher fixed along with a vent being covered. Would not recommend moving here Amy try’s to help but it’s only so much she can do. I can’t wait until my lease is up."

"Leave the trees alone!! It’s why we moved here!! They’ve been here long before you arrived. Don’t mess up our beautiful complex by cutting down all of the trees!"