Fox Toyota of Rochester Hills

"This was my first time there and it will be my last time. I have been in so many Toyota dealers before, and they never do like this dealership, they will tell you something over the phone about the oil change price even when you already give them your vehicle information so they know exactly what’s the price it’s not a mystery! and then when you go there and they tell you a different price! What a joke! They stated that my vehicle under the status of Truck! but it’s not a Truck and the service manager did not do anything to help the situation even when he stated that was an employee mistake! But how when you put all vehicle info and the price will popup! He just kept arguing with me about how I’m going to make the company losing their money if he did it the way, but I got told !! He was trying to manipulating the situation as it’s not their fault anyway, be careful when you go there because even when you reserve your oil change appointment online and you see the price, when you go there they will manipulate you and they will say oh it just says Starting from …etc, even after you put your vehicle information and they know exactly how much oil your vehicle should take, They will still manipulate the price.!"

"The customer service for auto repair is fine, BUT the person handling the warranty is awful. I think his name is Mike or Michael not exactly sure. I contacted FOX regarding the warranty for my 2010 TOYOTA FJ and the rusted frame issue that was recalled. Although there was a court case last year, I wanted to clarify the current situation and check my eligibility for a free rusted frame inspection. I was transferred to the "warranty specialist" but unfortunately, he did not pick up the phone. I left a message requesting for him to call me back, but I did not receive any response even after a month. If the warranty person does not have enough respect for their customers to return a simple phone call, then why should I give them more than a ONE STAR rating? As there are other Toyota dealerships nearby, I have no choice but to take my business elsewhere. It's a shame that the FOX warranty team has lost its customers."

"They damaged my new $67k car by scratching all over it. Service director Mike Jankowski had huge attitude and was very much annoyed because I wasn’t happy with the scratches they made. Several times they tried to use some rug to remove scratches without cleaning the area properly. This lead to even more damage to the paint. They continuously were telling me that scratches are gone even tho they haven’t been gone and were arguing and refusing to see the scratches (the picture were taken post repair). Mike was trying to tell that the scratches were made at some different car wash. Yet, vehicle has never been to the car wash with brushes ever before. In general it was horrible time. My appointment was for 8:40am and they kept me in until closing. In the end, Mike (with attitude and annoyance) said they can’t do anything with the damage they caused and that I should come back in few weeks (because they are busy next day) and they will try to do something. So, I lost a day at work and I guess will be losing another to fix their mistakes. As well as didn’t get any concrete steps from Mike on how they will fix it. (Obviously, the more I spent outside of dealership the more he could then blame on me) They took 6.5 hours to diagnose the fog light condensation to not find it and to change the oil. However, when I came I literally pointed at condensation which they could not see. Outside of scratching my car, you can also see how good the car wash itself was (they charge for it by the way). The incompetence of handling others property, and disrespect to customer and customers time is absolutely shocking from this service center."

"The sales is fine but the service departments inability to address the headliner rattling in a 40k Camry is unacceptable. I told them certain frequencies of music replicate the problem that mostly occurs when driving over rough pavement, and they said I was playing my music too loud. If you tap on the rear of my headliner above the rear seats there is a clear rattle that something is loose. Overall I would not recommend this dealer and will be taking my car elsewhere in hopes they can solve the problem. My expectations are not ‘beyond the design of the car’, there is something wrong and this dealer isn’t interested in helping."

"Had a 10k mile service completed. Car was ready after about an hour and I noticed it was sitting in the Bay Area. Waited patiently for 30 minutes waiting for the service advisor to come to me or send a “ready” text. NOTHING. I finally went out to ask random employees that my car had been sitting for 30 minutes. Finally my service advisor came out and said he would need 5-10 minutes to print receipt. After 10 minutes, no communication until I went back outside to see him chatting it up with some other employees. When I asked if something happened as I had noticed the car sitting for 30 minutes, I was told he just needed to print the paperwork. This is uncharacteristic of the previous excellent service i have received."