Walmart Auto Care Centers

"If I could give no stars I would! Came in on January 6th to have a battery replaced. They finished putting in the battery and when I drove the car for about 15 minutes the check engine light came on so I called Walmart and they told me to bring it back. Brought it back and they claimed they reset everything and that the check engine light went away. As soon as I got in after they pulled it out of the garage the check engine light was right back on. When I was there I spoke with the manager directly and he gave me his business number so I could contact him directly. Called him instead of going back in because he said he would have me go somewhere else where they could diagnose the issue. Called him multiple times with no answer or returned call and couldn't get through to anyone at the auto center for some reason. Took my car to AutoZone and the guy had to reset everything because the battery was just set in there and wasn't tightened or anything he also said that they messed with some stuff on the battery that they shouldn't have. Very unprofessional and if anything serious had happened to my car then what? These people could care less"

"I came in and was told it would take 45 min to a hour to do a oil change. It took over 2 hours the tech left in the middle of my oil change and took lunch. After I paid I checked the work, and my truck was majorly leaking oil. Multiple pieces were missing off my truck. Oil was everywhere on my under carriage. They tried to fix it and gave me a refund. 2 Days later my truck is still leaking oil. Ive never seen such a level of incompetence and spent 4 hours at the store sorting it out. If you want your vehicle fixed properly don’t come here."

"Do not recommend the auto center for tire installation. Very unorganized, popped my tire and inconvenienced me. They seem overwhelmed. There is a rude black lady at the desk."

"Terrible experience! Bought 5 tires online, paid for installation service online. Tires delivered to the store quickly. All downhill from there. Dropped off 5 old wheels/tires without the car to make it easy. Scheduled appointment was longer than I was told, left them for 4 hours without any word. Just before I went to the store to check on my new tire install, I received an email from Walmart returning the money for installation. $95.40 is what I paid online for 5 tires mounted and balanced. I notified the staff and they had no idea why that happened. No problem, I'll just pay for it with my card and wait for the refund on my statement. When I went to pay, the new total was $156.50! When I asked why the total changed, they just kept showing me the itemized cost and not answering the question. Wasting so much time already, I paid the bill and figured I would call customer service to try and resolve the issue. Went back to the car to install the new tires on the vehicle and noticed 1 tire had a bulge in the sidewall. I immediately returned to the store to show the tire and was questioned by some of the staff as to if I had driven the car snd possibly ran over something! Clearly you could tell the tire had never even touched the ground!!! Then they asked where I purchased the tires? The tires were bought from Walmart, delivered to that location, installed by that staff only an hour earlier and they're acting like they had never met me before!! I kept my cool, never raised my voice and repeated the story several times to different staff members including a store manager who was not from that department. The manager of the automotive department was not to be found. I was told I had to return the tire for a refund, reorder a tire online and then schedule an installation date. There was some confusion as to whether I was able to get a refund for the installation of the bad tire which infuriated me!!!! Why am I paying for installation of a BAD tire Walmart sold me AND Walmart mounted! The manager from another department was able to refund the tire and refund the mounting and balancing and gave me a $50 store credit to try the balance out the cost difference between what I paid online for installation and what I paid in store. I was now only out $11.10 and several hours of my day, cut my losses. Went home ordered the new tire, didn't pay for the installation, but still had it delivered to the store for pick-up. I wasn't able to get back to the store until a week later. In that time, one of the tires had gone flat! The car has still not moved since the tires were put on! I removed the tire and brought back to the store. Showed up to the store couple of hours after the auto department was supposed to be open and the doors were still locked, cars parked outside waiting. I went around the front and to the auto center to find only a couple of staff there. Still no manager around, told them about the leaking tire and they couldn't do anything until after 11am when another staff member would be in. Still no manager in sight for the automotive department!! I picked up my new tire, not trusting them to mount and balance the 5th tire. I left my number and demanded a call from the manager. Hours later, no call from the manager or the status of my leaky tire. I went back to the store, when I went in again I was greeted by some as they had never seen me before! Only 1 staff member, newly hired, treated me fairly. I pulled her aside and told her she should leave this place before the staff corrupts her!! Told her to keep my name and number as a reference for her next job. WALMART! FIRE THE STAFF AT THIS LOCATION AND FIRE THE MANAGER IN THE AUTOMOTIVE DEPARTMENT!!! Find a location for the one employee who gets it! There wasn't 1 customer in the several trips to that store that was happy with the service they received!! Anyone who put a good review for this location is a plant or a fake. If I could give a 0 rating, I would. Waste of time, should have spent the $220 more at Belle Tire and hopefully had a better outcome."

"I Bought 4 tires and scheduled for them to be installed at 8am this morning, Saturday 11/11/23. Got there and the doors weren't open at 8am. Waited 15 min. Then I called. They said no techs were in til 9am. Went got donuts came back. 915am. Still no techs. I go around and walk all the way to the tire center. There were 2 girls there like, " idk what to tell you. You can reschedule or call and schedule with another store." I wanted the road side tire warranty. So I waited and they just stood there. I had to call the other store. "Your tires are right there" I said do you have a cart or something? I figured they may try to help but they didn't. Told me the door was locked and they couldn't get a cart, "they're in the front of the store" no help. No customer service at all. I called and scheduled mound rd to do the install. They did a fine job. Adams rd walmart tire center sucks and they had very bad customer service. Would never recommend."