Toyota Service

"I purchased a car from Fox Toyota last year and of course I used Fox Toyota service center. I sent her wife there today to make an appointment to change the engine oil, pick up the 2nd key, and check the USB charging port. I tricked her wife and replaced the cabin filter for $100 by saying I signed up for a cabin filter replacement service that I did not sign up for. ,They will trick you at any time. $100 was stolen today. Of course, the USB charging port was not resolved. I guess the cabin filter was more important to them."

"Had routine maintenance, as well as a minor repair, this morning at Fox Toyota in Michigan. As a new Toyota owner, I was really happy with the professionalism, kindness and competence of the Fox team. From the time I was greeted, to a pleasant shuttle to a local cafe, than back, I could not ask for a better experience. All routine and repair requests were addressed in a timely manner and my 2019 Highlander was returned freshly washed and ready to go in about an hour total!!"

"I have been going to Fox Toyota for 3 years to get regular maintenance on my van. Today was a very good visit up until I was told the van was good to go. It’s very nice for them to wash the vehicle during these visits, only this time they did a poor job of it and left dirt streaks and water spots which show up like crazy on the black van. 5 stars rating would include a good wash and dry, maybe even a quick vacuum."

"As always, service was great. Stephen Marcus greeted me upon my arrival. He was personable, professional & efficient while making sure that all necessary maintenance was completed in a timely manner. He even offered me a shuttle should I not want to wait. My car was completed earlier than expected & was sparkling clean. Thank you!"

"I couldn’t be more pleased with the service department at Fox Toyota. Previous experiences with other dealership service departments made me dread having to take my car in for service, but my personal mechanic doesn’t do the work that needed to be done. Fortunately, My car had a known issue that Toyota addressed by extending warranty coverage (thank you, Toyota Corp.). I still thought the dealership would try to nudge me toward considering trading it in, or finding a hundred other little things that my car needed above the needed repair. I hesitated to ask for a rental, but they said sure. My previous dealership experiences usually resulted in my car being off the road for 2-3 days, so a rental would be helpful. In this case though, I didn’t need it. I got a call early afternoon the day after I dropped it off. Repair is completed. Wonderful! Thanks to Michael and the other great people at Fox for their great customer service."