The Home Depot

"I shopped here on an emergency basis, one sunny Sunday afternoon, after my daughter called me up, after her hot water heater tank failed. Not only did they have an appropriately sized tank but, they also had all of the necessary pipes and fittings necessary to cover the several plumbing scenarios that I imagined might occur. Everything I needed was available at a reasonable price, and I was able to save even more, by opening a Home Depot credit card account."

"Best home improvement and more store in the area. Customer service is unmatched and as a person who starts unrealistic home improvement projects hoping for the best, I always seem to get stuck and the staff at Roseville Home Depot have come to my rescue multiple times now. Big thank you especially to Jacob in the plumbing department. The knowledge and support Jacob provided me with today was unmatched. I am so thankful for all the advise and help which not only helped me with my project but also saved me time and money. Thank you again!"

"I love this place. I am a handicapped senior citizen but they always have a large number of motorized carts available no matter how busy they are. The employees are top shelf, except for Wayne in paint. But I give this store 100 out of ten. I do a lot of gardening in the spring and summer and they delivered everything I need for free or at very reasonable prices. Dirt, wheelbarrows, gravel, mulch, fencing, etc. I really love their employees, they go out of their way to make sure all of your needs are met and they do it with a great attitude, as if their getting paid to do it."

"A horrendous excuse for customer service. Everything that could go wrong has. I used Home Depot Roseville MI for a flooring install and the issues have piled on top of each other since day one. I completely regret my decision to go through them and have requested twice now that they come remove all of this product from my home and refund every cent. I will tell every person I know to go through a different company. These issues have been happening over SIX WEEKS since my install and Home Depot has taken zero responsibility for these issues and has made no effort to resolve them. DO NOT HIRE HOME DEPOT. I have shopped at Home Depot for years and will never step foot in a HD again. I will be cancelling the credit card I have had for 10 years. Less than one week after 'completing' project in October, which I never signed off on, floor was bubbling near doorway. I also started asking why the stairs were installed with quarter round at the base of every stair, which was immediately scuffed up, when my quote clearly states 12 quantity metal (exactly the number of stairs). I have continued to be lied to, deceived and made false promised to rectify this situation. Customer Order Specialist Mike stated the metal on my estimate is the stair nose trim, which is completely untrue because stair nose trim is also specifically called for on the estimate. Why would the estimate have duplicates on it? Flooring Manager Barrington stated verbally on the phone that yes, the 12 qty metal was the stair base but it had a $0 cost on the estimate because it was a placeholder that should have been discussed with me and never was, so they followed the 'industry standard' and installed quarter round. Is it the customer's responsibility to review the estimate and make sure all materials are accounted for? Not to mention that I couldn't even discuss any concerns in real-time because the installer in my home and I did not speak the same language. Both Mike and Barrington initially told me it would be $104 to have the metal installed, to which I told them HD would need to cover because this was their error. One week ago Barrington told me that this metal is a special order part and now the cost is $500 which he asked me to split - which I absolutely disagreed to do. He promised to call me on Monday and it is now Thursday and I have not received any follow up. Now one week after my last conversation, Barrington has stated the cost is $800+ and again asked me to split the cost. How can the cost continue to increase? Apparently AIS is charging Home Depot labor to come back, however it's important to note that AIS left behind several quality issues which I have raised MULTIPLE TIMES to both AIS and Home Depot that need to be resolved - including using roofing nails to install my stair nose. In fact, the flooring manager at AIS himself called out the roofing nails being incorrect when I sent him photos of all my other concerns. Upon voicing this, I was asked again for a laundry list of all my concerns. Home Depot is clearly not keeping record of what is going on and is not at all concerned about the quality of a job I paid them for. The service and quality surrounding this project has been atrocious every step of the way."

"Just left the Home Depot in Roseville Michigan. By far the best location I’ve ever been too. All of the representatives are really friendly and greet you with customs and courtesies. Chris and Larry took the Initiative to take time out of their day to assist me. I almost bought the wrong PVC pipe and Chris instructed me to get the correct one. Larry showed me which recess lights to get for my bathroom renovation. Probably the fastest Home Depot run I’ve ever made. Great customer service, keep up the good work you guys!"