Kia of Canton Service

"While my experience in leasing a Kia was wonderful, service has been a vastly difference experience. I called to make an appointment, for a LEASED vehicle that wouldn't start, I was told it would be 3 days before the first appointment was available and that I would have to get it there myself. When I asked if they provided towing services: no. When I asked if they had a rental vehicle I was told not until the car problem is diagnosed, and even then there was no guarantee they would have a lease available. So just exactly how is a person who works full time, has one vehicle and is single supposed to do all of this without a VEHICLE? I was thinking about purchasing this lease when its up, but there is absolutely no way I would do so due the poor customer service."

"I went to Kia Canton Last week for fixing couple issues to my car. manager's welcoming attitude made you feel valued . Exceptional service at the Kia service center! The manager's warm welcome set the tone for a fantastic experience. The staff displayed a high level of professionalism, thoroughly explaining the servicing process. I was impressed by their efficiency, completing the job promptly without sacrificing quality. The noticeable improvement in my car's performance speaks volumes about their expertise. Transparent pricing and an overall welcoming atmosphere make this service center stand out. Kudos for a job well done!" excellent customer service and the quality of the car servicing."

"Overall communication is very poor. I wouldn’t recommend bringing your car here. I brought my car in back in August for a few recalls and had the below experience: The day of my appointment when I dropped my vehicle off at 8:30am the service staff told me to call the shop around 2pm for an update on the service campaigns I was coming in for. I called several times between 2:30 and 3:30pm and each time got sent to voicemail. I didn't receive a call back at all but finally was able to connect with someone who was short and told me my car was ready for pickup. When I arrived after work close to 5pm someone had me sign paperwork without explaining the work that was done, and work that was not able to be done. I noticed the sheet they handed me said that parts were ordered for the brakes and asked if I needed to come back. They let me know then that my vehicle's brake lines needed replacing and they didn't have the parts to do it that day and ordered them and I'd need to come back to have the work done. None of this was communicated to me up front which was pretty frustrating. I'm not one to complain but the lack of communication isn't what I'm used to when servicing my vehicles. Throughout the appointment I was in contact with someone named Kelly via text. I sent her the above information when she asked how the appointment went and she ensured me the parts department would contact me to set an appointment to have my brake lines replaced once the parts came in. It’s now mid-December and I never heard anything further from the parts department or service department. Very unhappy with my experience here and will not be back."

"The service department is amazing. Friendly and professional with on time appointments. My vehicle had several recalls and they completed everything in one day. No hassle, no wait and returned my vehicle sooner than expected. My service advisor, Harold Tate explained everything and took extra time to make sure I understood. What a gem! The mechanics Armani M. and Dante S. took great care of my vehicle and were able to do the additional work I requested without hesitation! They kept me updated and informed throughout the process. I drove 45 minutes due to other positive customer reviews and Kia of Canton certainly lived up-to their reputation for superior service."