Drs. Cripe Stephens & Stickel

"The optometrist is wonderful, but that's about it. It is difficult to get a timely appointment. They rarely have weekend appointments available. My son has glasses that were purchased here. They broke at the arm. They are NIKE glasses, and are supposed to have a 2 year warranty on the frames. The office would not honor the warranty on them past a year. Nike said the office has to process the claim to fix them. So now I'm stuck with paying for the repair."

"Dr. Stickel was great. However when it was time to order glasses, the office ordered the wrong size, not once, but twice. When we went back the third time, the frames were not even the ones my dad had selected. The person helping us that time admitted those frames were incorrect. We asked to please change the phone number in file since we changed phone numbers. She claimed she did. Sure enough... it didn't happened. I had to call 3 weeks later to ask on an update and another lady told me those were the glasses and they were had been sitting there for 3 weeks. I tried to explain what happened but she didn't listen. I asked if the frames were not to be ordered, could I at least get my money back. She said she was going to have the office manager call me the next day. Big surprise, the manager never called and my phone number was stilled NOT changed. I had to call once more and ask to speak to the manager. The manager admitted to the frames being ordered incorrectly twice and the phone numbers not being changed twice as well. However she claimed the third time the frames were ordered, the frames were ordered correctly. I'm not a betting person, but if I have to bet, I would bet the place that did 4 mistakes already probably made 5 mistakes. She also told me the frames that were ordered the second time were ordered at their cost. She said it as if it was favor to me... sorry you are not doing me any favors correcting your mistake. The office manager also said she spoke to Dr Stickel and he said to give my money back, but if I took it, I could not return. I must say I'm very disappointed at Dr. Stickel if this is true. He is a great doctor, but his office staff needs a lot better people skills. Even before all this happened and we were choosing glasses in the beginning, they treated as if we were an inconvenience to them. I'm not saying kiss my feet, but please don't talk down on a person. I hope the the office staff change their attitude or that Dr. Stickel sees what is happening before clientele starts going somewhere else. I am also looking forward to seeing my check on the mail soon."

"I experienced one of the most thorough eye exams I’ve ever had. I was very impressed with the imaging technology that showed areas of my eye in great detail. Overall I highly recommended this office, everyone was so welcoming and friendly. I will definitely be returning again for all of my eye care needs."

"Office staff is the most unorganized staff I've ever dealt with! Manager is rude and doesn't care about your concerns/issues. The doctors on other hand are nice and friendly but thanks to their poor staff knowledge is hurting them. They billed not only myself but other clients wrong and they will tell you your glasses are going to be in on a certain date but then you wouldn't hear from them so you'll give them a call to check in...they forgot to order your glasses/contacts! They have two locations and they don't know how to communicate between offices and schedule you for the wrong location at times. Just bad business."

"My daughter and I recently saw Dr. McGuire and I was thrilled with the care we received. She did great with my daughter who is fairly young, and was very patient in answering any and all questions that I had pertaining to our care. She took her time to carefully and accurately make her assessments and had a great & positive demeanor. 10/10 would recommend!"