Kroger

"Karen at customer service needs to be fully retrained in customer service and politeness towards the customers who patronize this store. A simple return with a receipt and she was extremely rude. Why work there if you don't want to work with people."

"Great Kroger visit, they had everything we needed on our list. It wasn’t overly crowded and the line to checkout was reasonable. The sushi we got from the sushi stand was fresh and delicious as always. It was a good fast in and fast out shopping experience, I wish they were all this good."

"Had an amazing visit the other day, I actually ran into one if the managers and we spoke about all the updates the store went through in 2023! It was very informative and impressive to see how dedicated they have been to providing a great experience for their guests! The only place I do my shopping, great selection, great service and the staff is always so friendly, outgoing and helpful! Stop on by, you won't leave disappointed!"

"December 28 28, 2023. I stood on the phone with customer service and grocery for 20 minutes. I had to call three different times to reach someone to answer my question where old English cheese spread is located. Nobody was in the customer service desk couldn’t answer and there was no manager around to do anything to help me out. I am a an angry Kroger card, carrying Customer. All I wanted to do was to find a simple cheese spread in the store. When I interested a store, the cashier running the registers pointed me in the wrong direction to cheese, where there was no glass jar cheese located anywhere. I then contacted the service desk because of visually impaired, and, I was put on hold three times for a total total of 20 minutes and decided to get shopping here. I am livid. The excuse that the customer service told me that she had people waiting in line and she couldn’t help me Blue my top because it already been talking to her for 20 minutes so obviously, I do not matter to this company and I am extremely disappointed. It’s going to be a cold day in hell Michigan before I come back here and use my Kroger card. I simply cannot believe the attitude of these people are usually love this Kroker forget it and go to Hartland or Howell I don’t need Brighton. To my 2,000,000+ viewers I wish all of you a happy new year and I hope your shopping goes much better than mine. Love to you all."

"Only one register with a cashier open at 2:30 pm. Self checkout Scanner rang up $38 dollars for 2 lbs of chicken, cashier eventually came over to void and attempted to fix. After scanning and bagging and putting all my groceries back in my cart..$185 worth, the register would not take my payment. Required management override to my cashier override! cashier called for manager 4 separate times, 10 minutes later, still no manager anywhere to be found and frustrated beyond belief, I left my groceries and walked out. On my way home, I called the store to explain what happened, this was the only response, “I can’t make people work ma’am”. I understand it’s difficult and very challenging to work with the public, but if you can’t care for your customers in an acceptable way, you shouldn’t be open."