Jimmy John's

"Hello JJ Owner, I ordered 2 sandwiches online for pickup in person. The sandwiches I ordered was #12 Beach Club and Slim 5+Bacon - upon picking up the sandwiches and driving home my wife opened up the #12 Beach Club and they FORGOT the actual Turkey on the sandwich. I call the store and they agree to make it again, go back and come home. Now this was my mistake I didn't check to see if the Slim 5 was correct and NOPE they also forgot the Meat on this along with the added Bacon ($8 up charge). Needless to say my experience was horrible and when calling the store they gave me attitude about my order, and more mad when I called back the second time. Congrats on winning Worst Service Award in 2024 ...keep up the ever so basic concept of "Sandwich Artist" JB"

"Im not sure of the delivery driver’s name however he drives a silver vehicle. Every time I’ve ordered delivery, this gentleman goes above and beyond. Absolutely fantastic service and extremely courteous."

"Sub was pretty good. The bun they use is top notch. The service was friendly, but felt rushed. There was no one else in the restaurant, but the young lady taking my order seemed like she was in a hurry to do something else, but she was not rude at all. I would return here."

"I ordered for delivery at 3:03pm, it was marked as delivered at 3:41pm - however my order has still not been delivered and it is 3:56pm as I write this. To preface, I am 2 miles from the Clawson Jimmy Johns- I am tied up with work today and 8 months pregnant which is the ONLY reason I did not go get this myself. I called the store and said my order was marked as delivered but it has definitely not been. The manager was on the phone and told me it just left the store. I said it has been almost an hour and it is marked as delivered, why is this? She advised the time that I said on the tracker when they received the order which displayed 3:03pm, was not until 3:11pm. Not sure why she felt the need to correct me, it is their tracker I am looking at I was not making this up and 8 minutes makes what sort of difference, what point was she trying to prove by correcting me? It is now 4pm as I am still writing this and my order is STILL not here. This store is NOT "freaky fast" nor do they have any empathy when they have left a customer hanging for this long. I will not be ordering from here again. Very VERY poor customer service. I attached my Jimmy Tracker for reference since the MANAGER challenged me on that for I am not sure what reason or point she was trying to make."