KFC

"Never get an order right. Ordered 3pc with one side. Requested breast, wing and thigh. As always, they screw it up out here. Got 2 thighs and a leg? And 2 sides, not just one. We cannot be the only people that get the wrong order nearly all the time. This is ehy we only go there a couple times of the year. Tonight was the 1st in over 6 months. Thats it for this year!!!"

"We ordered and paid for our food and then they tell us that they are out of extra crispy chicken breast and it would be 25 mins. I asked them to cancel my order and they tell us they don't have the capability to refund and I had no choice but to take a substitute. I wish they would have told us before we ordered and paid."

"This is the worst place in Plainwell to eat, it's disgusting. The chicken we got was literally slimey and tasted funny. By the time we noticed we were home, 35 minutes away. We waited 20 minutes to even get the food from drive thru and there wasn't even any other customers, what are they doing back there at noon that they have nothing ready??? Only eat there every once and a great while and now it will be never again because all 3 of us got sick that night after the little bit we did try to eat."

"It took over 30 minutes for someone to help us, we never got our change back because he closed the cash register before giving it to us, our food was cold, we were the only people in there, they were busy talking and doing drive through (not worried about us) we asked for extra mayonnaise and butter and was told NO because they NEEDED to account for it!! It was ordered with our meals but never received.. we had to ask for our drinks, we ordered mediums and got smalls. We will NOT be back, we watched 4 families walk out because they never got any help!!"

"OMG Where do I start. 3pm on a Wednesday two workers and no customers (besides me). I walked in and was asked to leave and use the drive thru because the lobby was "closed," (funny the door was open). So, already reluctant, I figured it's going to ok. NOPE. I was told I was ordering wrong, I guess I needed to say the items in a certain order. OK? Cashier tried to give me the wrong change, but then corrected it without having to reopen the drawer, interesting. Lastly, but most important…THE FOOD. Dry, over cooked, it seemed that it was reheated from yesterday maybe? (See Pictures) So they say live and learn. Please take this warning seriously. You will disappointed and upset. I purchased lunch for the office and I am throughly embarrassed! I have reached out to KFC waiting for their reply. I will update this if they make it right. But I am not holding my breath."