Pet Palace Resort & Spa, Inc.

"My father had an emergency hospitalization and I came into town from out of state. I couldn’t find a single other establishment willing to help me out in boarding his dog. When I called Pet Palace they were so kind and the process to get the paperwork completed is so easy with it right on their website. I wasn’t able to get him there the first night as things were slow going at the hospital to start so when I called back ready to continue the process, she remembered me and asked after my dad. The customer service is phenomenal!! The building is clean and welcoming. The dog who is incredibly anxious is enjoying his stay which I think speaks volumes to their business practices. 10/10 recommend!"

"We have an 11 month old mini berniedoodle. Dropped her off October 23, 2023 for daycare and asked if they would give her a bath if they had time. We like to keep our dog's hair long and brush her every day to prevent matting. When we picked her up we were shocked to see that our dog had been shaved. We didn't ask for her to be groomed and no instructions were on file. The owner's excuses about having a lot of dogs and being busy were not satisfactory. We will not be back. Will take a full year to grow our dog's double coat back to where it was."

"My wife and I used to recommend pet palace to everyone we knew. Since they have changed hands, it has really gone downhill. Not only has the quality of the grooming declined but we have had two incidents where they put us down incorrectly on the calendar. One of our two golden retrievers Has to take medication to remain calm going there and therefore, unfortunately, I unnecessarily drugged my dog for today’s appointment. Even though they admitted to making the mistake, they offered no other solution other than to come back on another day. I would be really curious to see what their average star rating is if Google could only remove the previous five star ratings from the old owner."

"I had booked an appointment for my dog for grooming. When I talked to them I brought to their attention that 3 years back( last time I was there)my dog had to be shaved down and there ware bleeding scratches on her belly and underarms. I was told that now the salon is under new management and I was relieved. I received a call back from the owner in 15 minutes telling me that because my dog was matted she had to be cut so deep with the razor and it was my fault and that cuts ware expected.I cancelled my upcoming appointment. They are very rude and refuse to learn from any mistakes they may have made. Shows bad management and immaturity."

"I've been using Pet Palace since they opened. Byron and all the Pet Palace staff are so kind and sweet to my 18 year old Yorkie. I had her groomed yesterday and she's adorable!"