Lowe's Home Improvement

"I've been to Lowe's multiple times.... for some reason at 630pm on Friday night is the best time to find people from the store for help! They were great!"

"Spoke with manager mark about getting an online order shipped. I also offered to pay for shipping but he told me to cancel my online order and come in the store I asked him can I use my online credit in the store he insured me he could. But of course we get there and no one can help after I cancelled my online order. And the assistant manager I think Kristie told me I could have just paid for shipping without canceling my order. So of course I’m pissed. Being told 2 different things from management and serval different things from employees. You should have done what you said you were going to do for us when we spoke on the phone. And mark didn’t return my call. Mark needs management 101. Will never trust this company again. I replied to the response just for the 800 number to piss me off again. And do absolutely nothing to resolve my issue. 1st guy transferred me to someone else to further assist me and she didn’t understand why he transferred me, telling me there was nothing that she could do. There will not be a 3rd time."

"Need any help? Order online is more helpful than any real people. Needed help ordering blinds and it was a total joke and complete waste of time. Took 20 minutes to get anyone to help us and when he showed up he was clueless. These stores deserve to go out of business and employees deserve to be unemployed."

"Place is a joke! Took four different employees to give me a price on a gallon of Mistinted paint. They priced it at $34 when everywhere else is around $9 a gallon of mistint. They have not restocked their 2x3's in several days. Isle ways in lumber/siding are a mess. Making it hard to get to anything you need. They remove prices from stuff so you have no clue how much it is until you get to register. Employees are rude and not very helpful. Never ask if you need help loading. I'll be heading to Menards from now on. I didn't way too much money here to have to deal with it. The girl at register in lumber is always kind and deserves a raise! Wish I knew her name. She's always there and is always great."

"The original purpose of the trip to Lowe's in Niles, Michigan was to pick up an exterior door with/for a friend of mine, with a time permitting scan of the paint samples for a living room remodel in the near future. Everything was going great and everyone was very helpful until the moment I took a picture of their outdoor furniture displays. I was quickly swarmed by three (3) employees that took turns asking; "Can I help you?" - "What can I help you with?" - "Is there a reason you need photos of the store?" To the later question I informed the three overly excited and underpaid workers that the photos were being taken with the intention of being used in this Google review. This did nothing to soften their demeanor, nor to dull the sharp and judging stares. All of which made for an extremely uncomfortable and offensive experience."