Lowe's Home Improvement

"Washer went out and went in to see what the options were available. Warren was awesome to work with and helped us get one picked out. So if you need an appliance go see Warren at the Grandville Lowe's."

"We have spent many thousands of dollars at this store. Most recently, we purchased a dryer and only used the Lowe's credit card to save 5% and were going to pay it off immediately. We did just that and we found out they didn't apply it correctly and said they would fix it. We went through this process 3 times. By the end of it, they said they cannot apply our huge over payment for the month to that transaction until the transactions that had fixed payments were paid off first. So, now we are forced to pay interest on a dryer for years, until the other items are paid off first. Our minimum payment is supposed to be $135/month. We pay at least $400-500/month, but the last month we paid over $1500, and were told it would apply how we asked. Our last resort was to ask the Lowe's store to return the dryer (not physically return it, just return it in the system so we can pay with our debit card) and this was only 3 weeks after purchasing the dryer. They were going to look into it and get back to us. They NEVER GOT BACK TO US and now it's been over 30 days since the transaction and there's nothing we can do. We will never come to Lowe's again and will use other building stores. We are so frustrated that we got screwed over! As if they don't already make enough money off of us."

"My first time doing a DIY shelving. I decided to go to Lowe' and as i was looking around feeling lost, I instantly greeted by Kyle. He was super helpful and made great recommendations on what I'd need for shelving. Once done with the wood selections, Kyle made sure I connected with Braydn, whom continued helping me with cutting the woods. Thank you both for providing excellent services!"

"I went in to ask questions/discuss a quote for vinyl flooring and installation. The gentleman working the area asked me if I needed help, and I told him I was hoping to discuss flooring. He was instantly so rude and off putting. I was appalled, especially when I plan on spending thousands of dollars for this specific service. The day before, I went to Home Depot and received excellent service - the employee sat down with me to answer all of my questions and gave me a professional quote. I had such a great experience there! I will definitely be taking my business to Home Depot."

"The people at the store are fantastic and very eager to help with the problems I had with the mobile app. I wanted The mobile app and delivery scheduling is completely messed up. My order was cancelled without notice and my delivery was delayed by two days because of it. Luckily I had the sliding patio door scheduled for two days before I planned to install it otherwise it would have been a major issue. Overall the door installed great and turned out fantastic, the customer was very happy with it overall."