Walgreens 1115 West Washington Street, Marquette, MI 49855

"I had an appointment to receive the latest COVID-19 immunization. On the day of the appointment I came in and was told by Laura that they were out of the immunization and should have more the next day. That was no problem. I said I couldn't come that day but could the day after that. Laura said that was alright and that I didn't need to make an appointment (since I already had had one). They would work me in. I came back two day's later as I said I would, and this time I spoke with Laura again. She said that things had changed; and, not only did they still not have any supply in, but that I would now have to make a new appointment a couple of weeks out from my original one (or perhaps longer depending on their supply/shipping issues). I asked if I could just come back again whenever they thought they might get it in to be worked into the daily schedule as this is what I was promised previously. Laura became unprofessional at this point. Although I was calm in explaining the situation and why I was upset (no call made to let me know the first day they didn't have it, promises not kept afterwards, no willingness to work with me to at least get a nearer appointment, and having to make extra road trips/take time to go to this location), Laura acted like she didn't understand. She also told me that I could "keep ranting" at her, but she "had other things to do." She was quite rude and unwilling to let me speak with anyone else or even give a general apology of "sorry for the inconvenience" or "this is what I can do." I plan to follow up with corporate. I did not raise my voice, curse, or do anything other than express my frustration calmly and ask to be accommodated. Laura also told me that if I had some type of transportation issue that I should have called them first, but I said I didn't think most reasonable people would do that since it was the Pharmacy's responsibility to reach out to me (not the other way around). This isn't the first time I've been treated poorly here or even the first time by this person, but it will be the last. If Walgreens doesn't hire people with basic customer service skills then I feel sorry for everyone that has no choice but to go here. Please do yourself a favor and go elsewhere. The workers here have no desire to help people or give any understanding to the fact that you made your appointment well in advance because you are quite at-risk for complications. You will have your appointment continually pushed back and all the while being treated in the most callous, unprofessional way imaginable."

"Absolutely horrible customer service. This place and the people working there are tense and awkward almost every time I stop by. Would recommend avoiding as I will be doing in the future. If you're employed here, might I recommend running far far away."

"I used to love Walgreens. I switched from my old pharmacy because they were so much better. What happened? Came in yesterday from ER they said there was an issue but they fixed it and it’s be ready later. Was never notified. Went to my dr today got two new scripts. They didn’t receive them, fine. But then told me the one from the ER was invalid and could not be filled. What? Not to mention the girl who waited on me was rude and no empathy at all. This is health care customer service! I wouldn’t have a job if I acted that way."

"My wife went yesterday to pick up my son's behavioral medicine and waited in mind for 10 minutes and then was told that they had to fill it and to come back in about 20 so then she left drove around for 20 minutes came back waited in line for another 10 minutes just for them to tell her that they do not have that in stock right now but they will have it tomorrow well it is tomorrow now and they do not have it and I was just told it it takes at least two days for this medicine to come in from when they order it we are switching to a different pharmacy. Very disappointing"

"Went through the drive-thru to get a prescription that I got from the walk-in clinic because I am sick. Pharmacist asked if I needed it today.. I asked “yes please” she said it would be ready at 4 o’clock. That’s fine, but when I come back at 4 o’clock I’m told it’ll be 2 more hours. Meanwhile people are waiting a half hour at the drive-thru window because they refuse to leave without their medication but I have to wait 4 hours. This is pathetic service especially for a PHARMACY. DO NOT GO HERE"