Batteries Plus

"They broke my gear shift and won't pay the actual cost for the repair. I came in to have a spare key made. The employee tasked with making my key got the new key stuck in my ignition and it took him over an hour to get it out of my car ignition during which he laid across my gear shift. I saw him doing it. And when I returned (cause they let me leave without telling me he broke it) the same employee who did it was the only one in the front. I told him he broke my gear shift and he didn't ask to look at it. Just went and got the manager. The manager never asked to look at it. But didn't disagree that the kid broke it. He tried to take some responsibility for it and offered to order the part. But expected me to return to pick up the part from him, take it to my mechanic and pay for the labor. But again they never even looked at the broken gear shift so they already knew the kid broke it and didn't say anything to me before I left the first time. They let me drive up the road until I figured out that I couldn't park my car because the button on the gear shift no longer releases because it's cracked. So then I had to drive back and report the problem. They say they don't cover plastic parts breaking. I can understand that if they opened up my old key and broke the plastic tabs holding it together or something. But I didn't give them permission to work on my ignition much less my gear shift. They were only supposed to be in my car to test the new key. In the end, he refunded me for my replacement key and I got to keep that. But it was only $140 and my mechanic says the repair is going to cost more like $300. Manager here says it shouldn't be that much but didn't have a recommendation on where I should take it for the pricing he quoted. Just because he thinks it should be cheaper, doesn't make it true. I'm also really nervous that the key is going to get stuck again. Manager kept saying it just happens in cars from time to time. I've owned a lot of cars and never had that problem. I've definitely never had it happen in this car before today. After the repair my original key seemed a little difficult to get out a couple times tonight. Hopefully it's nothing but after all this, it seems like it's likely to be something else I will need repaired that they will refuse to pay for. After I left and processed all this, I realized, they never looked at the broken part of my car. I never told them exactly what was broken. I just said my gear shift. But they gave me the correct part number for only the button on the gear shift, which is exactly what was broken. So clearly they knew it was broken before they let me leave the first time and just hoped I wouldn't notice? Oh and they never called when the new key arrived. They said it would take a few days and they would call me when it arrived. After 2.5 weeks, I called and they went to check. They got back on the phone and said that it was in but it was the wrong key and they would have to return it and get the correct one. I said I understood but asked why they didn't do that before I called? Why did it take me calling to make you get the right part? The guy on the phone literally said nothing. Not a denial or a generic apology for the delay. Literally said nothing. I have no idea why they have so many 5* reviews. No one here seems to have any customer service skills. The manager was friendly when buying something from him but not even a "sorry for the inconvenience" when they got the key stuck (which made me wait over 3x the quoted repair time) or when they broke a part of my car that they were not supposed to touch. The rest of the staff didn't seem to have any customer service skills at all."

"Great service. I was able to get a car key duplicated for less than half of what it would've cost at the dealership"

"Great experience, had a phone issue. Dropped it off at 6p that night. They had the parts overnighted and had installed new screen and phone was returned by 1p the next day. Doesn't get any better then that. Highly recommend, store is fully stocked with great products.Customer service was top notch too. Thank you again."

"Great place to shop, Edit: I will never go back to them after everything went through. I buy multiple car and motorcycle batteries from this place. so this takes alot to say, the 1 time I received a bad battery I contact the store and use my order number to confirm that I'm still in my year warranty. The guy that I spoke to said that I am still under warranty according to my order number. so I leave my house and make my drive an hour and a half away too this location only to find out that they won't accept my battery for warranty exchange. I stated everything on my situation EVERYTHING. How I religiously keep the battery on a battery tender if the motorcycle isn't running in the first place... The worker said nothing of the stipulations to the warranty exchange even after I told him specifically that the battery is holding NO CHARGE!! I wasted my time and gas driving all the way to this place for them not to help me at all and start visibly getting upset when I asked them to educate their employees to tell their customers that there is stipulations.... You want to know what this manager said to me.. he said "I will do nothing of the such" and rebutted that their employees do tell the customers that!!! and mocked me for having a completely dead battery. AFTER I TOLD THEM THAT SPECIFICALLY OVER THE PHONE. That's why it needs replaced. This manager then refuse to educate his employees on the matter and when I asked for the employee's name that I wanted to file a report on he continued to say that there is no possible way he can figure out who that is. So naturally I asked if there's cameras on the premises he lied to me and said no when I pointed up to the cameras right above him he continued to play stupid. Not being able to serve a warranty exchange is something I can get over but when a manager refuses to educate their employees and then adds in "the I don't want to talk about, I'm right" face then the owner needs to do something about it... I tried filing a report through the 1-800 number but it's a closed system and will likely never see the result. I will never shop here again and I will tell all of my followers the same!!! Unless the owner makes it right!!"

"I needed my camera screen replaced. Anthony ordered it and it was delivered the next morning. Thomas was able to replace my screen in about a half hour!!!!! I appreciate them so much. Not only did they do a great job, they provided excellent customer service! I highly recommend their services!"