Roto-Rooter Plumbing & Water Cleanup

"Manuel came out to install our kitchen sink. He did a fantastic job and was very polite and personable, will definitely continue doing business with him and would highly recommend Manuel to anyone that needs their plumbing fixed"

"I had an appointment for two toilet repairs and both bathrooms flooded and water was running through the floor. The water was left running for a period of time. The lack of attention of tight fittings when the water was turned back on led to the flooding, the water then ran for a while before being shut back off. Major repairs in the range of $10K-$20K are required. The water bill was over $160 during this time alone. This has been a horrible experience and has delayed our ability to move back into our home."

"My 86 year old grandmother paid $5,000 to have a 150 foot section of downspout pipe that goes to the street replaced. We had a technician out initially to try and snake the drain. The tech worked for 20 minutes with a hydro jet and decided that the pipe was broken underground. They charged $500 for a 20 minute service. He then told us that another tech would be out the following day to run a camera and locator through the pipe to decide what further action needed to be taken. That tech was there for another 20 minutes and did nothing but right a quote for having the pipe replaced. He initially told us that it would cost $3,900 dollars, he then spoke on the phone with a supervisor who told us that it would cost an additional $4,500 to have it fixed. So that’s how we got to $5,000. We were told they would call the day before before they came to do the work which they did not. They did the work in 1 day. It wasn’t a small job, but hardly worth $5,000. They left a huge mess of boulders, roots and broken concrete on my grandmas yard and told her that it would “settle out in 5 to 8 months” and that they weren’t landscapers. For 5k they could’ve tried harder to clean up their mess. They also took $20 worth of corrugated pipe that I had temporarily rigged up so that her basement wouldn’t flood. Sure, she now has a good piece of pipe in the ground but I’m pretty unhappy with the way they treated my grandmother and her property. They didn’t cover the concrete that they put in and it rained on it. The day after, my grandma is almost in tears because of the way they left her yard."

"I had an emergency at my home with a couple of drains backed up. I didn't know what to expect about how the issues would be addressed. Roto Rooter sent a plumber on the same day that I called, and he addressed both drains quickly. I worried that the second drain might be a big ordeal, but the plumber was able to snake it without changing the price he'd already quoted for the first drain. One of the drains was a floor drain, and it finally has a proper cover on it, as it has needed for a while. I'm very happy with my service."

"Well, I had about as good of an experience as a person with sewage in his basement can have! Brian, my technician, was polite, punctual, articulate and informed! He answered all of my questions and understood my reservations about how we needed to proceed. In the end, it was taken care of professionally and efficiently. I was educated as to what caused the problem (That camera that can go out the sewer line was pretty cool!) and given some reasonable recommendations on follow up service. I called Roto-Rooter because of their good reputation and I was not disappointed! Lee Stow, Ohio"