Finley Dentistry

"I am kind of surprised they decided to send me an email asking for a review. I was looking for a new dentist for my daughter. He long time dentist had recently retired. I came across Finley Dentistry. They said the accepted my insurance so I set an appointment. When we arrive they do her new patient registration and review her benefits. Upon doing the exam they said she had 2 cavities that needed to be addressed. I asked Mr. Finley how much it would cost. He told me he would let me know for sure how much before he did it. After about 20 minutes they came out and told me my portion would be 130 dollars and that my insurance would cover the rest. Based on that knowledge I decided to move forward with it because it lined up with what I had already been told. Seeing how they accept my insurance I would assume they have used them before and know how to bill within the guidelines. Knowing exactly how much the company is going to pay for the procedures or at least a better idea based on knowing the cap the company sets. I was already armed with the knowledge that if I payed cash at a competing dentist I could get a new patient exam for 99 and fillings for 40 each. They told me here 130 for what would cost me 179 cash elsewhere. So it lined up about the same as the cash place. some money from me and some from insurance. Fast forward a month later. I get a bill from them asking for another 500 dollars. Which is absurd considering I could have just spent 179 just down the road with no insurance. And I had already paid then 130. I called in and spoke with a lady asking how this was possible. They explained their side but I told them that was unacceptable. They accept the insurance and they should have known exactly how much the insurance company would pay. They take them so they would have submitted a claim for a cavity before. I checked with the insurance company and they paid 100 percent of what they pay for the procedure. Which is something they should know beforehand. The fact is they knew I would be billed more and they didn't disclose it up front. Probably because I would have declined. They didn't offer me the option to send it for prior pre approval or anything. I have 0 doubt they knew they would be billing me more before I left. I reviewed how they billed based on what they saw in my benefits and it was clear there was a discrepancy. Also, the final bill I received contained items not even billed to the insurance company. I tried to talk with Cortney Smith but she quit communicating via email and my guess is she doesn't want me questioning her billing practices. I have 0 interest in calling back in. I have given her a chance to make this right but she appears to want me to go another route. She has been stand offish at best. The email keeps the conversation in writing. Plus we had already talked via phone. I have been to several dentist and 0 of them have billed me after they received payment from my insurance company. As a matter of fact one sent me a refund check. All of them billed more than the insurance company paid. Still waiting for them to make this right. I wasn't even going to leave this review till they asked. One things for sure Is I am not going to let this go."

"Dr. Finley and his staff are ....awesome! I called them in an emergency as I could not get ahold of my dentist and not only did he fit me in, he made sure I was taken care of - i was in allot of pain. I plan on staying a patient as long as he'll have me!"

"This office is highly efficient and personable. I love Bev, my dental hygienist and Dr. Finley gets right to business. Our family has been very pleased with the dental work and care they have given and we will continue to be patrons at this office."

"I’m a brand new patient and I couldn’t be happier that I found such great place. Never been to a dentist office where everyone makes you feel so welcomed and comfortable! Keep up the great work Dr. Finley and staff "

"Had a few issues with a couple of my rear molars. Reached out to a few dentists, but unfortunately they did not do rear extractions, but they did recommend Dr Finleys Dentist Office! So after careful consideration, I decided to try here because I knew that I wanted to get these few teeth pulled as soon as possible!! They got me in quickly! The whole process was extremely efficient! Dr Finley was assuring and kind, which put me at ease! He had this tooth pulled quickly, and painlessly, and then it was time to go! My type of guy!! Ms Rayna was most certainly a pleasure to deal with as well! Everyone here is very very nice and welcoming! Which makes you want to come back! I mean no one enjoys the dentist, but when everyone is so nice and efficient, makes you want to come back if need be!! Thanks again Dr Finley!"