Hires Dental Care

"I always loved Dr. Hires but since he retired this dental office has not provided quality care. In the past two years, I’ve had here new dentists. I had two bridges completed in the past two years. Both bridges broke over the past year and the new dentist I saw wanted me to pay for a new bridge as it wasn’t her work. A good dentist/company stands behind the quality of their work. Insurance doesn’t cover repairs in the first two years because it rarely happens."

"Maddy is the best dental hygienist--she provides stellar customer service as well as the highest quality dental care. Dr. YaYa had left for the day so Dr. Mike did my dental evaluation. I prefer not to have Dr. Mike in the future as I am not comfortable with his delivery/interaction (he kept touching my shoulder which made me very uncomfortable) and evaluation of my dental health. I had him two years ago and every little thing seems to be something that needs to be addressed (Dr. YaYa doesn't usually agree). In addition, he makes analogies to tires/windshields on a car. I'm a very educated and intelligent person so I don't need it compared to something else. I feel like when I take my car in for an oil change and they want to replace every filter, fluids, rotate tires, etc. This is not the type of dental care that I want. Thanks, Geoff Humphrys"

"I've been going to Hires for approximately 8 years - My objective was for gentle dental care - I received 5 star service and care and recommended Hires to SO many people (they used to reward you for referrals). About 3 years ago, something changed and I would have rated Hires as 4 star - I later realized Dr Hires retired and the practice had a turnover in dentists and all of a sudden we saw a different dentist each time. No problem - still good care. 6 months ago, dental cleaning happens and no Dr available for my exam, unusual but it was explained that as long as I get an exam once a year it was ok. Now 6 months later it's time for my clean and I show up and the dentist is gone for the day. I'm already in the 'chair' and told there is a "sub"! From where? Not sure? Cleveland I think! Ummm okayyyy it's not like I have a choice - remember when I said I went to Hires for gentle dentistry? The sub dentist grabbed my mouth, pulled my lip here and there, rattled around in my mouth and left. Didn't check x-rays and basically left me wondering if I had a split lip. Did he check my history? Nope. Did I frankly feel a little violated? Yup. It is sadly no longer the dentist facility that I and my family have loved for 8 years. It saddens me to give Hires a 2 star and now I must seek a new practice that will give me and my family gentle and consistent care. Its what we value most."

"I had procrastinated visiting a dentist for too long. I made an appointment with Hires Dental and have only great things to say about my experience there. There was no pain, no suffering, no agony at all. They went out of their way to be sure I was comfortable every step of the way. I can't thank them enough for making it such a pain free experience. Thank you to the team at Hires Dental."

"Crooks and thieves that is what they are. I had a crown done in 2018 by these guys and it has fallen off 3 times now. I called them to have the crown fixed and they said that I would have to pay at least $700 out of pocket. I think this is wrong as I have paid twice prior to this for them to fix the crown only for it to fall off again. How many times must I pay them before they do the job correctly. Have they billed the insurance company 3 times for the same procedure? When speaking with the office manager Sue she said crowns don't come with warranties kind of like brakes or tires. She then said that I should find a different dentist to fix my crown. Basically saying they don't stand behind there work. I don't think you should pay 3 times for the same crown."