Roto-Rooter Plumbing & Water Cleanup 7577 Central Parke Boulevard, Mason, OH 45040

"Had a clogged toilet and had a gentleman come out very nice just didn’t seem to want to be here, ran a snake and something else said it was unclogged it flushed a couple of times and he had left we were charged close to 300 dollars. We called due to the toilet not flushing again later that day and another gentleman was sent out and he did the same thing only to tell us that he couldn’t fix what was wrong and that he could do some other things to fix it at a cost of 600 dollars more and we just decided to take what he said and do it ourselves. We called and was refunded the mo why which was a blessing overall not a horrible experience but just felt like the first guy was not in the plumbing business the second guy nick came through though."

"Our food disposal was clogged so I called them because they have been reliable in the past. They arrived on the same day and were able to unclog the drain pipes with their rooter machine. Overall great service, they were friendly and explained everything well. I would definitely recommend them."

"I was in desperate need to have my sewer liner cleared. I was not successful calling local plumbers, they were all booked and weren't available for days. I called Roto Rooter and was told I would hear from someone in 2 hours. It was less than 1 hour when I was told a technician would be arriving within 40 minutes. The technician worked 1.5 hours clearing the line successfully. I am extremely grateful with the work done. Jonathan was very professional and performed the work flawlessly. I will keep Roto Rooter in mind when I need sewer help. I recommend them highly."

"Very unprofessional company. They don't know the basics of running a business (planning for their technicians and giving appointment) or they don't care about their customers and just care about their greed. They give me an appointment for Saturday between 10am and 2pm. I called them before 10 am and asked if they can make it early in the given window as I have to go out. However, they said they can't do anything and have to wait or go after my works, the technician will call me 30 minutes before arrival. I called them at 1:35pm and told them that no one has called me yet, if they can make it before 2pm as I have to go out. The rep told me that they are extremely running late as they don't have enough technicians and they can't do anything. Very disappointing and unprofessional. I will never use their service again and will inform everyone that not to use their service as they don't care about or respect your time. Be less greedy, plan properly and respect people's time."

"Maurice and Jake were wonderful to work with. We had a challenging emergency with multiple leaks and they were prompt, professional and thorough. They ran multiple tests to make sure every single issue was addressed and resolved, and they patiently and kindly answered all our questions throughout. They were corteous, respectful, empathetic and competent. We also appreciated that they were communicative at every stage, explaining not only everything that they were doing but also why. 100% recommend."