O'Reilly Auto Parts

"The only place I go to get my auto parts needs fulfilled"

"My check engine light came on while driving to work this morning. I pulled over and happened to be right by the O’Riley auto parts store. I stopped in and was immediately offered a warm welcome, followed by, "How can I help you today?" I asked the young woman behind the counter, Shermaine, if she could run a diagnostic test on my car. She happily obliged and was able to recommend new spark plugs as a solution. I immediately purchased new plugs and was able to install them myself. This completely resolved the issue, and my car is up and running perfectly. When I asked Shermaine what she thought about the issue, she offered to give me her boss's card, as he’s a mechanic and would be better suited to answer my questions. Shermaine really went above and beyond to provide exemplary customer service. The prices were affordable, and the customer service was stupendous. This store will definitely be my preferred auto parts store moving forward. Give this young woman a raise; she deserves it."

"The girl up front was super nice and helpful, but the guy in commercial was typing on the computer then took a call and started helping someone else look up parts while I stood there waiting. I just put my stuff back on the shelf, and left the store. I definitely won't be back. If you don't like dealing with the public, then maybe you should consider finding another job!"

"Today I went to this place and I have never felt so uncomfortable. I needed a battery and they were supposed put the new battery in the truck. The first guy to help said well I'm not a mechanic and if something goes wrong it's not my fault. I waited and waited and waited as I sat in the truck I could hear him cursing. And he kept going back and fourth into the store not saying a word to me. Next thing I know some other guy is working on it. Well I went inside the store with my mother in law and the gentleman that was working on the battery in the truck came into the store on his cell phone talking very very rudely about the situation that was going on. Inever ever felt so uncomfortable in my life. I will not be back."

"The lady working there, Lilly, deserves a raise! I came in for a new battery and she was great with explaining and helping me choose which one was best for me to get. She was answering phones, helping other customers, all while installing my new battery. It's 15⁰ and I'm very thankful she took the time to help me even though it's freezing outside!"