Rohaley Auto and Truck Repair

"My car is a mess. I've been in a lot lately to see my options and figure it out. These guys really have amazing advice and they know what they're doing. Jim is a silly billy and always makes me feel better because car stuff is really stressful! They're honest and great people."

"This place has great customer service and they've always been able to fix my car and handle the maintenance. It's always easy to schedule appointments and they're so honest, patient, and knowledgeable. Also they've got some good looking dudes working there. So yes I recommend this place"

"Very good customer service! Taken promptly upon my arrival. They had a few vehicles ahead of me being serviced.However,I had scheduled an appointment and didn't wait long.Thanks guys! I really appreciate your kindness!"

"This is a difficult review to pen. HOWEVER, I will highlight the experience and issues, and state for the record, I DO NOT RECOMMEND ROHALEYS. While being extorted, threatened and bullied at another local shop, Universal in Mentor, by the owner Kevin, I had my truck towed away, and brought to ROHALEYS. I discussed with the owner, Alec, who understood I had an aftermarket warranty. He and I both lamented, and despised the company, but, being over the barrel, I had little choice. Anyway, so in our conversations, Alec stated he hated the aftermarket warranty companies, and even more, the engine in my truck... he explained that he had done many rebuilds, and really didn't want anything to do with my repairs... however, realizing that I needed to remove it from universal, who told me they would not work with my warranty company, and discuss the 1/2 dozen findings, and repairs I'd already authorized, unless I gave them a blank check to keep charging up my bill, without clearing the work that had already been done with the warranty company, I called ROHALEYS. I spoke with the son, in Alecs absence, who he was WELL AWARE, even involved in the previous conversations, and as I explained the situation, I was told, " I'll send my tow truck and bring it here...". I explained that "dad" really didn't want the job, but I was ASSURED, " no problem, we'll pick it up, and try to see about getting you taken care of". And, so it went. After 3 months, even paying many hundreds of dollars more for ancillary repairs, like a new water pump, T-stat, belts hoses, and clamps, and having paid $950 to ship it from Ohio to my new state, I received the truck with the check engine light on... WHEN I CALLED AND SPOKE TO ALEC, HE TOLD ME HE DID NOT HAVE TIME TO DEAL WITH ME, AND ACCUSED ME OF GOING BEHIND HIS BACK AND HAVING MY TRUCK TOWED THERE, even though I explained what I was told by his son... AND, AFTER RECEIVING MY TRUCK, WITH THEIR TOW GUY, AT NO TIME EVER! did he communicate to me that he didn't want to do the job... in fact, they were seemingly interested, and helpful... after inspection, and double verification, (by two other licensed mechanics/ shops), I came to realize that the the new water pump, new hoses, new clamps... prolly the T-stat as well, ( didn't tear apart the engine to find iut...), has NOT BEEN CHANGED, ALTHOUGH PAID FOR. LETS FAST FORWARD 4 MONTHS LATER... all the work, nearly $4000.00, wasted. The entire job they did, just failed, and I need to do it again( if...it was actually ever done the first time...). I was told by the dealership, that when they did the work, they were supposed to have r&r a computer system, that would have prevented the engine from blowing out again, but they did not inform me, nor install it... $4000, wasted, and I need a new engine.( it's only $6000.00 to have the entire lowered and upper ends rebuilt with new EVERYTHING.... ). AT THE END IF THE DAY, and based on his responses, I feel that because they knew I was leaving the state, and would have had no recourses, they stuck it to me, and Good! Since when I brought it to universal tire and auto, and told them, " before doing anything, CHECK THE FUEL SENSOR", as I'm not getting fuel... universal refused to do it, but changed, and charged for a lot of other things... ROHALEYS, checked, and changed the fuel sensor, and it started right up, and ran... did it need all the other engine repairs, only they, and God knows... Did ROHALEYS treat me right? With respect? Did the do what they charged me for? No. No. And No. Do I recommend ROHALEYS? No. Am I going to have to spend time, and go to court over this, Yes... unfortunately, the detailer did the engine, but you can see the old hoses and old clamps at the clamp ends...and that is NOT A NO EW WATER PUMP, NOR A NEW T-STAT HOUSING ... YOU'D HAVE THOUGH, AFTER EXPLAINING I WAS A MECHANIC, ALBEIT 15 YEARS AGO, THEY'D HAVE HAD SOME INTEGRITY, BUT I GUESS THATS ASKING TOO MUCH..."

"Al, his son and the whole Rohaley Team are excellent. When searching for a lifetime mechanic, it’s tough to find honest, friendly and knowledgeable shops. These guys are all that and more, happy I never have to worry where I’m taking my car to get repaired again!!!"