Belle Tire Oregon

"I feel like I need to write this. So I went to get a tire rotation and asked them to check my alignment as well since I had been noticing a slight pull to the right. Before I took my car in, I marked the two front tires so I would know if they tried to rip me off (I am a woman who does look younger). They told me I did need an alignment and gave me the “before” spec sheet telling me that one of my front tires was pretty bad out of alignment and they weren’t sure why. Mind you, none of the other specs were in the red, including all of the casters and cambers. I told them I would hold off for now since the alignment costs $99. So when I was able to check my tires like the next day, I realized that they had only rotated ONE SIDE of tires!!! The mark I had made was still clearly there on the right front tire. So I called them and told them. The manager Randy said he spoke to the tech who did it and the tech told him he had all four tires off the car so he didn’t know how this could happen. So I bring my car back in and ask if they could do the alignment then since they would have my car anyway. Mind you, they did not offer any kind of compensation, discount, etc. for their error. I figured they would do the alignment for free, but no. Not even a discount or anything. So. I get the car back from the alignment and they never printed off the “after” spec sheet for me. I should have insisted they do this but I didn’t realize. The simple fact that this wasn’t given to me should tell you all you need to know about this place. After the alignment the car now pulled BOTH ways intermittently. I had my boyfriend drive my car as well and he said the same thing. So I call them, they have me bring the car back in to check it again. I ask them to print me off the “after” alignment specs from after the first alignment, I was told they can’t do that…at this point I blatantly feel like they are just ripping me off. They get my car back on the rack and check the alignment again. The employee Mike eventually comes and shows me the spec sheet and says everything was within spec for the toes. However, the caster and cambers are now off! He explains that these are unable to be adjusted and wouldn’t cause a pull anyway, but if I wanted these fixed they would need to order special parts and put them on which would cost like $80 each and be hours of labor. I declined and just took my car and left. Once I got home, I then realized after looking at both spec sheets (showing before and after the alignment) that none of the cambers or casters were in the red before they did the alignment and worked on my car! So clearly they screwed something up because why would those measurements change, particularly if they are non-adjustable. So I called them AGAIN and spoke to the manager again and he didn’t have an answer for me, just “I’m not sure” why those measurements were now in the red and out of spec. He tells me to bring the car back in. I bring it back in and they put it back on the rack once more. Once they are done, he tells me they did have to re-align it but it should be good now, as they drove it a bunch of times to make sure. So clearly they messed up the alignment the first time and didn’t do it correctly!! This third spec sheet I was given showed everything in the green besides I think like one caster or something (I will need to check the paper again). How did the specs change again for the cambers then if I keep being told they are not adjustable?! No one had any answers for this, just “I don’t know.” This time my car seemed to finally drive pretty straight. It is difficult to tell but I do still feel pulling sometimes. AND apparently they either didn’t tighten one of my tire valve caps all the way or they didn’t put it back on it all, because it was gone. AND all of my tire pressures were very low when I checked afterward, when they were perfectly fine before. All in all this entire experience was a complete NIGHTMARE and I would not recommend anyone to go here, ever. Especially if you are female!!! They will rip you off."

"Absolutely the worst customer service ever I've been here 3 times in the last week and a half, everytime I had an appointment. I showed up early so I could get in by my appointment time except they are so far behind it takes over 2 hours just for them to look at my vehicle, mean time I hear the desk guy saying oh just stop in we can fit you in whenever, why make appointments if you the service techs can't honor them, BTW I'm only here cause they did an alignment and now my car pulls there is another belle tire less than a half a mile down the road I would advice going there before wasting your time with these incompetent mechanics"

"Service was great, always has been our experience at this location. I would recommend that if you get diagnostic testing there and also have them fix your vehicle's problems, they credit a certain amount of the diagnostic costs."

"Absolutely the best place in Oregon to get tires or any other work done. Rick and his guys always go above and beyond for their customers. I was beyond happy they were willing to slap some new tires on some wheels that I had bought to spruce up the girlfriend's wrangler. They disposed of the old stock wheels and tires that were mounted on the jeep and put the new ones on with new tires for a very reasonable price. Highly recommend them!"