Belle Tire - Franklin Park

"Following the acquisition of Tireman by Belle Tire, the quality and integrity of the service have noticeably declined. My recent experience at their facility raised concerns about their honesty and customer service ethics. I learned that all salesmen and service technicians operate on a 100% commission basis. This policy appears to foster a culture of aggressive upselling and the recommendation of unnecessary services, compromising the trustworthiness of their advice. For instance, I brought my car in for a routine alignment, only to be advised that I urgently needed to replace my steering rack—a suggestion that came with an initial quote of $500 for the rack and an estimated total expense of $1,500. However, as the service progressed, the cost of the steering rack inexplicably surged to $1,500, doubling the final bill to $3,000. This unexpected increase, coupled with a service duration that extended over five days, significantly inconvenienced me, particularly with my work commitments. The lack of transparent communication and the dramatic escalation in costs left me feeling exploited. Reflecting on this ordeal, I cannot help but miss the days when Tireman operated independently. Their approach to customer service and transparency starkly contrasts with my recent experience under Belle Tire's management. I hope this feedback prompts a reevaluation of current practices, emphasizing the importance of honesty and customer respect in sustaining business success."

"We were visiting Toledo from Virginia and had a flat tire by Franklin Park Mall. It was a Friday afternoon and I called Belle Tire hoping I could get the tire repaired before they closed. Tim Booth took my call and said they were closing soon but would do their best to help me. When I arrived, there were several customers there and the workers were busy servicing other vehicles. They found the time to fix my flat and I was then on my way. A huge shout out to Tim and the Belle Tire team for their stellar customer service. Thank you!"

"Went in a couple months ago to get my breaks checked due to a weird sound. They figured out the problem and got it fixed stat. These guys are top of the line car mechanics and the management there is other worldly I couldn’t have asked for a better time the free water was a cherry on top. I would recommend this place to anyone and can’t wait for my car to break again just to get another chance to give these guys my money."

"I've always gotten a good experience with the staff. The lobby and bathroom is always clean. I appreciate the mechanics not leaving grease all over my vehicle. There's always a good movie playing. Hot coffee and free cold bottled water in the fridge."

"I'm from Oklahoma and these guys are amazing and sooooo fast and friendly!!! I had a piece of metal in my tire and the other local shops wanted my left leg and first born son for a patch and said they don't do plugs. I explained I was in a big hurry and they got me right in and put a plug in for FREE!!! They were very knowledgeable!! If I have any needs while I'm here I will definitely be back!!!!"