Midas

"Brought my suburban in for a front, driver side squeaking sound from wheel. I was told it just needed to be greased but my back brakes are bad. $643 later I still have a squeak in my front driver side wheel. Brought it back to Midas and was told it was not a brake issue. They should’ve told me that from the beginning!! But they managed to get $643 out of me. Well done, Midas. That’s bad business. Now I don’t trust them."

"Very disappointed in the service I received by my local Midas in Bowling Green, Ohio. I when getting an oil change they informed me that I needed some suspension work - specifically font axle bearings and CV joint. While the car rode smooth, I trusted them and a month later I took the car in to be repaired. I didn’t mind that once I get the car in that they found more things wrong, doubling the cost, and that it took a full week to fix but when I get he car back it felt worse that when I dropped it off. The ride was rough and the front left in which they had worked on felt loose so I brought it back a couple days later and they told me that the CV. Joint they put in went bad and they would replace it but also that my coil sprint was broken and that I would need the strut replaced. I asked how it has broken, questioning if it was result to the CV joint and they said no, that it is common for my 100 mile Subaru Legacy(which is in great well maintained condition) and the stated that it wasn’t broken when they worked on it and that they had photos but that made zero sense as what are the odds that my strut broke on the same wheel they had been working on right after I received it and the CV joint needed to be replaced….they informed that the they removed the broken part of the spring and that I should notice anything. That was not the case as when I got the car back it still felt off and broken spring rattled making the engine idol more noticeable and the ride very rough but it is my family’s only car so we drove it for a week as we needed but it got worse and we brought it back and we were informed that the CV joint broke again and that they ordered an OEM part that would take a full week…it took 2 weeks and when I brought it back to have the OEM CV joint replaced I voiced met concerns about the broken strut and the person at the front dest said that it could in fact be broken due to the CV joint issue, meaning it could be a results of their services and that they would get it fix/resolved and not to worry about it. Again, I got the car back withe a new CV joint but the same broken strut and my car still feels worse that the day I dropped it off to be fixed at Midas a month prior. I honestly don’t know what to do as it feels like Midas is clueless and Doesn’t want to take responsibility for the broken strut caused by the service they provided. My car still feels rough and gets worse everyday and I am just conserving taking it to a new place and paying more as I feel Midas won’t be able to fix it. The people who work at Midas seem nice but I do not recommend them as all as it feels like they don’t know what they are doing, at least with Subaru’s…maybe they are more competent with other brands. If anyone has any advice on how to resolve this I would greatly appreciate it and Midas….if you reach out and find as way to resolve this and wrk with me I will update that review as I know mistakes are made and I respect when people / businesses take responsibility for their mistakes."

"I had an excellent experience with this shop. We had to make an overnight stop on our trip to Florida due to brake issues. The staff was able to get me in right as the shop opeissues. Next morning and quickly resolved my issues."

"Had oil change done. Car began leaking oil on my driveway. Next day took it back, they didn't tighten the oil plug. A few weeks later, large oil puddle under car. Had towed to actual mechanic shop. Oil Filter was defective. DO NOT USE."

"This Five Star Review, comes from a High Quality Customer Service Experience! I knew my car needed work and cringed at the sounds and lack of performance my car was at so I did the least with getting an oil change. However, after an exchange in conversation with Midas’s desk clerk, he related to me with not having the money up front and did me the privilege of mentioning Lender/Payment Plan. This was fantastic! I am now able to have all of the work done, along with my initial oil change. I had no idea this was an option with Midas, I’m ecstatic!"