The Home Depot

"Such friendly, helpful, and nice staff!! Also love that Home Depot is dog friendly bc it’s been a life saver for dog walks these past couple weeks!!!"

"Well let me just say what a GEM Robert is that works in appliances an self checkout. This man went above and beyond with customer service. I haven't had that kind of service in years. I am beyond impressed."

"A little over two years ago I decided to buy a home and renovate it. Not having much experience with renovating, I decided to build a relationship with The Home Depot in Strongsville, Ohio as my trusted advisor for this massive undertaking. As my project progressed, I worked with many store employees and built excellent relationships with the company and trusted that they would help to “get the job done right.” During that time, they helped me buy all my kitchen cabinets, flooring, tile and grout, Bosch kitchen appliances, washers and dryers, ducting, light fixtures, light bulbs, electrical (wiring, plugs switches), hot water tank, pipes, tape, drill bits, screws, blades, wood, caulk, mulch, and many more odds and ends to make my place shine. They also helped me purchase all my interior and exterior doors, knobs, and hinges. In preparation to be able to enclose my hot tub room, I worked with an excellent associate in December 2022, and they sold me a custom glass sliding door. I had 1 requirement: I could easily remove the two door panes from the frame so I could fit my hot tub through the opening. The Home Depot associate called their supplier and reviewed the online documentation to double check that both panels were removable. The supplier confirmed they indeed were BOTH removable and there would be no obstructions for the hot tub. The door was ordered, arrived, and was installed by my contractor to keep the cold and critters out while I finished renovations inside of the house. Earlier this month, October 2023, we completed the interior work, and I purchased the hot tub to be delivered. The day arrived for the hot tub to be delivered, and I contacted The Home Depot employee who sold me the door to verify documentation on how to remove the door. I proceeded to remove the door and the first sliding panel came out fine, but strangely I could not see how to nor find in the document explaining how to remove the other panel. I called and spoke with the associate who sold me the door, and when they reviewed the installation guide with me, we could not find it together, so I was instructed to call the supplier. After speaking with three different people from the supplier, a field tech in Missouri told me that the model of the door has a center column that is not removable. I drove to The Home Depot store in Strongsville and spoke with the associate who called the supplier (PLY GEM) to discuss the matter. The supplier acknowledged to The Home Depot representative who sold me the door that at the time I purchased the door they provided The Home Depot with the wrong documentation, but that since then they had removed and updated it with the correct information. The Home Depot representative explained to them the problem it caused me, but the supplier said they would do nothing about it (NO accountability nor responsibility taken). I then appealed to an Assistant Manager for assistance. She said that because I bought the door in December and had already installed it, The Home Depot would not do anything except tell me that “they were sorry I felt that way” and offer $300 towards my purchase of another new door. I politely explained that they sold me a custom door that did not meet the one and only requirement I gave them. She just smiled at me. The Home Depot would not take responsibility for selling me the wrong door nor accountability to fix it and make it right. They need to remove the wrong door they sold me, take it back, purchase and install the correct door I need, and pay for the guy to come back and move the 900-pound hot tub for me into my house with his machine after the new door is in. The people on the floor are decent people who do their best to genuinely help you. Management, however, is clearly not interested in taking ownership of their mistakes let alone fixing them and making it right, even with their loyal customers. Shameless squashing of an ant by an elephant. They completely broke my trust and good faith in The Home Depot."

"Great customer service. We got what we came for and the associate helped us find it quickly. We had trouble at the self-checkout but another associate got our gift card processed"

"Jonathan W. In outdoor lawn & garden went far above and beyond in assisting me with my search for the coveted 12’ tall skeleton. He even called back because initially when I called he said he didn’t see any, & after that phone call found one and called me back to let me be aware. By far some of the best customer service I’ve ever experienced! I’ve been looking for this product for well over a year calling many many other Home Depot’s and getting little help or sense of care from the other associates I talked to. Also to mention Gino was helpful in directing me when I arrived in store & with loading my purchase onto my vehicle. Lisa H. Checked me out and was very personable and helpful in asking me if I wanted a protection plan & explaining it very clearly. & yes I did in fact buy it- it’s legit worth buying. Thank you all for your superb customer service from one highly satisfied customer."