The Great Escape Avon

"Great store. Great products, but way overpriced. Employee says, we don't bargain... OK, went down the street to Levin furniture and bought my theater chairs instead. It's a new day my friend and companies that don't bargain won't be around long. Money doesn't go as far anymore and greedy businesses are going to find that out when people stop paying exorbitant prices. I stopped that day. Update 12/6/23 The managers response below that you read is also not truthful in that their products that they carry are manufactured by manufacturers that produce the same product for other businesses, but they all have their own private name labels on the products, so you cannot ever find their product, with the exact same name, so they tell you it's not the same product, even though it is and refuse to match the price. I've been there and done that with these guys too. The last time I did business with them. Watch Out"

"I really wish you would tell people who purchase pools that they can ruin a heater by the chemicals being off balance or too much chlorine. I still have the instructions given to me by your representative on what to do for pool care. My first heater lasted 3 years and I had to have it replaced this year and still no one told me about the chemicals damaging the heater. Now 5 months in and this one is ruined too and it's not covered under warranty. That's $4000 wasted."

"Very helpful and knowledge gentlemen working there today. Thank you for your help. These two salts, smell amazing!"

"Impressed even more each time I visit. Two years ago I purchased a bar type table tops and four chairs, all wood. Good price and very helpful staff. Last summer went back and purchased another same company wood table but this time bigger with four benches and umbrella etc. Great pricing for such quality patio furniture. Today I stopped in and met Ryan who helped me with a few smaller items and a chase patio recliner. More great pricing and quality. But what really Impressed me was that I had lost a brass piece to my previous table purchase and Jamie the manager said they would replace it gratis free for being a valued patron. WOW! Above and beyond! If you are looking for quality and a great friendly staff for your patio, game room hot tub etc look no further. Bravo to the Great Escape company and Avon Lake staff."

"Rude employees who are not helpful. Waste of time. We were the ONLY customers in the whole store on a Wednesday afternoon and the two employees couldn’t have been ruder and less helpful. Just ignored us and acted like we were not good enough to shop there. They couldn’t be bothered with helping us one bit. Average yelp rating is 2. not sure how they have 4.1 on here. You can see many unhappy customers"