Bill's Cobbler Shop

"Let me share my recent experience with Bill’s Cobbler Shop, and I hope you'll heed my warning. Despite being a loyal patron for years, my recent encounter was beyond disappointing. After entrusting them with a simple repair job – stitching a purse strap and fixing a zipper – I was met with shoddy workmanship and appalling customer service. Upon receiving my purse, it was evident that the job was less than satisfactory. Crooked stitches, loose threads, and messy double stitching adorned one of my favorite purses. When I confronted the staff, expecting resolution, I was met with indifference and outright rudeness. The employee's lack of professionalism was astounding, from their dismissive attitude to their audacious suggestion to 'tell Louie' about my concerns. I asked who Louie was and she flippantly retorted, “the guy who made the purse, I guess!” Despite remaining composed, my request for a refund was met with contempt and refusal. The final blow came when the employee told me the machine was in the back and callously challenged me to do a better job myself, as if my dissatisfaction was unwarranted. This experience speaks volumes about the lack of pride and respect at Bill’s Cobbler Shop. Save your time and money, and steer clear of this establishment. It's clear they prioritize profit over quality and customer satisfaction. Don't fall victim to their negligence and disrespect."

"I dropped off my suitcase to have the zipper restiched. I paid in advance. Very reasonable. She told me to come back in 3 weeks. When I got back the repairs weren't done. She mentioned the suitcase wouldn't fit on the machine. She refunded the money but the suitcase smelled heavily of smoke. Not sure why they took it or didn't call to pick it up earlier. I dropped it off at another cobbler in Twinsburg."

"Allen and Michele did an incredible job on my favorite pair of boots that I thought were done for. I bought them online secondhand but they were originally from an Italian company, with the soles being secured with traditional nails and stitching. They were already showing some wear on the toes and I only made it worse (out of love!) They were able to repair the stitching, fix the nails, and even added a little glue for extra security. I cannot thank them enough and will definitely be back for any shoe repair needs!"

"Very good work. Great people to talk to. Incredibly priced. I highly recommend. Will continue to use them for all my shoe modifications/repairs."

"Great work! Another local shop took one brief glance at my shoes and said the heels could not be shortened at all. I decided to drive 10 minutes further as a last resort before giving up on my favorite heels (these feet just can’t handle them like they used to!) and I’m so glad I did. Bill’s was able to shorten them enough to be comfortable and I can’t wait to wear them to my next event ☺️"