Riverscape Counseling

"Unprofessional and caused more harm than good. Caused EXTREME distress in our home and they cancelled an appointment and didn't tell me so I rearranged my day to be there and they didn't tell me they had cancelled. 0/5"

"I absolutely love Devin. I've been through countless subpar therapists who all said the same things over and over. Devin is brilliant. He asks questions that really make me think. He really cares about his job. I wish I'd found him 20 yrs ago. I'd recommend him to anyone and everyone. It's a great practice."

"The therapists I have seen at this practice have been fantastic, however, their billing department is lacking. Several times I was charged a payment by card after paying in person via check. After bringing this to their attention, it happened again and again. I recommend staying away until they can get their billing in order."

"To Whom It May Concern: Nothing to say negatively about the actual appointments. It was everything that transpired after. Yesterday, we went for a records request. Her dad (who has full custody) was talked down to, berated and told he had an attitude by the receptionist. In truth, he spoke clearly and calmly and stated his request. I was allowed to find out information due to a release that was signed and she was demeaning in the way she said "I don't have to tell you a thing" and waved me away like a child when I asked question; a 4 word question. I am a healthcare receptionist. I know that at times, it's stressful but I have been in customer service for 15 years. The way the situation was handled by the office (not the counselor) was extremely unprofessional. Like I said in the beginning, the counselor was fine, but whatever procedures the office staff are supposed to follow or the training they receive may need reviewing. Thank you."

"This could have been personally, but this place was unfortunately not the best fit for me. The initial paperwork is daunting by asking for work phone numbers and social security numbers of emergency contacts and their work numbers and a credit card to keep on file for missed appointments. It made me uneasy to provide that as I prefer discretion in seeking therapy and this was the first time that I have had a counseling center request such information. Additionally, billing was quite confusing. My insurance does not cover mental health until my deductible is met. Getting ready to leave from my first initial appointment I expected to pay when I left. They advised me nothing was owed at the time and I left. About a week after my appointment I noticed a charge came through for $75 from Darcie L Clark LLC. I looked it up through google and found that Darcie L Clark had an office in the Dayton area but it was permanently closed. I was about to call my credit card company to report fraud, but started to wonder if it could be Riverscape. I called and was advised that’s how charges show because that’s the owner. I told them that I was not notified that they were charging me, for what amount, and that it is sketchy that a business ran under the name of Riverscape Counseling comes through as a different charge. Additionally, at my next appointment my receipt showed Riveracape Counseling not Darcie Clark LLC. Fast forward to my next appointment, not a lot of problem was with my therapist, but I did come the realization that my therapist was not going to be my ideal fit. I did schedule another appointment, but the more I thought about my next appointment I just felt it was best for me to look for a different place. I called to cancel my appointment. The appointment was supposedly canceled, which I cancelled about a week an half in advance. I then wake up to an email advising me of my upcoming appointment. I had been scheduled an appointment I didn’t make. I pulled up my online profile and see multiple appointments booked as well as the one I had called and advised them to cancel. At this point I was extremely frustrated. I called and the nice receptionist sympathized with me and stated she was new and would ensure all of my appointments will be cancelled and she would destroy my records as per my request. The only redeeming factor was the new receptionist. As someone who has been in and out of therapy and was looking to get real help this place only added more stress to someone with a very busy life."