Hilton Garden Inn Cincinnati/Midtown

"It drops into the 30°s at night this time of year. This hilton location has a lock on the thermostats at 70°. Let me explain. Their thermostats are directly below the air handler. So the the only place in the room that achieves 70° is at the thermostat. So its low 60°'s in the room. When I complained they turned it up to 72°. When I pay $175 for room. I expect to have the room at what ever temp I feel comfortable. I will never stay here again."

"Rewriting a review I previously left. I strongly suspect the manager of the hotel that I was originally suppose to go, the Hampton Inn by UC, flagged it for removal. I’ve been having an ongoing terrible experience withthat hotel manager slandering me and am so glad things worked out to where I came here. Everyone here was very nice and helpful. I did not have one problem. Julia got my room upgraded for free. The breakfast was good. I liked the parking deck that protected you and your car from the elements. The room was spacious. The TV had a lot of channels. The refrigeration was a little large than you typically get. The only complaint I have is the room needed more lighting, and the mid-corridor of the room had their switches next to the front door."

"Comfortable but needing some repairs/updates. Large areas of ceiling falling in the shower area. Room was quite dimly lit. Nonetheless, it was a comfortable night sleep and served the purpose while visiting family in town"

"I had a minor catastrophe at my apartment and needed to stay in a local hotel. Gosh, every single staff person I have interacted with has been exceptional. For example, I walk into the bar/restaurant with a blank stare, not knowing how things work in this particular hotel. The bartender saw my blank face and left her post, greeted me, and directed me on how to get the normal service I was hoping for. I often visit somewhere new to me, struggle to see how this one unique place works, and then just bail to get what I need somewhere else. Thank you for making it easy! You have excellent staff. (Edit: a typo)"

"Please don’t waste your time or money. We used this hotel for our wedding block. We told Ron well enough in advance that we needed enough rooms (at least 10, likely 15-20) to accommodate our wedding guests, of which at least 50% were expected to travel in from out of town. A week before our block expired, we had guests complaining that the rooms were sold out and the new rate was almost 2X the promised rate. Ron told us that the rooms were sold out, despite showing that there were still rooms available online, and that we had only agreed on 5 rooms guaranteed. After complaining to corporate, 8 rooms were *magically* made available for our room block. For reference, we are aware that our guests booked at least 14 rooms here. Some chose to stay elsewhere after the confusion with room rate and availability. Fast forward to our wedding weekend. Ron didn’t acknowledge us at check in. We previously reserved a king suite as part of our room block agreement. Given the experience so far, we were not surprised to be put in a room with an excellent view (sarcasm). The floors were disgusting and sticky upon arrival. After noticing the bottoms of my feet were turning black from walking around, my husband ‘mopped’ the entire floor with one of the white towels, which then turned black as well. Photo is after rinsing it out once and mopping a second round. The icing on the cake was when one of our guests informed us that upon check in, he was told there were only two rooms available, one of which was on our floor - but the man at the front desk specifically told him “he didn’t want to be on our floor because it was ‘the dog house’.” I can only presume he was referring to it as such because most of our wedding block was staying on that floor. I can assure you we were not loud or partying or giving any other reason to refer to us the “dog house”, other than the fact we had a prior disagreement over the room block. All of our wedding guests at the hotel were 30-75+ years old, so it’s not like we were a bunch of young college kids. We almost always do business with Hilton when traveling, but it will sure never be this hotel. I wish we would have canceled and moved all of our guests somewhere else."